Benefits and Housing Needs Assistant

VNA Recruitment are currently searching for a Benefits and Housing Needs Assistant for our client based in Hackney. The main duties of the role are:

• Dealing with all enquiries and referalls for discretionary awards, budgeting, money management and access to welfare benefits, providing advice and information
• Recognising the root causes of the problem and participating in appropriate remedial action
• Visiting/interviewing customers in their homes and any other local offices to verify details of their circumstances
• Communicating and interpreting the relevant information to the customer and their representatives and exploring the options to enable the customer to make decisions
• Completing clear and accurate case records using the provided databases

If you feel you are suited to this role, then please apply today!