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SalaryThe Income Services Team has an exciting vacancy for a Benefits and Contributions Adviser. If you are looking for a challenge, we are an exceptionally busy team providing welfare benefits advice and claims support, as well as having responsibility for determining customer contributions for social care through our financial assessment process.
Our ideal candidate will be capable of lone working and managing their daily diary. You will have experience or knowledge of either welfare benefits, social care financial assessments or both. The role involves providing information and advice to customers, many of whom are vulnerable, through several channels including home visits, and gathering information to undertake financial assessments in accordance with the Care Act 2014 and City of York Council policy.
From time to time, you may be required to provide benefits advice talks to in community settings, and you may be required to be in the office to provide benefits advice via our helpline, to the residents of York.
Offering great customer service, you will be part of a wider team supporting front line adult and children’s social care teams, income collection and the management of client’s affairs.
The postholder will have access to secure government sites or email. In order to use these systems, the Cabinet Office requires the HR Team to carry out Baseline Personnel Standard Security (BPSS) checks.
As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.
Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.
The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.
For further information or an informal discussion please contact Sharon Calline (Income Services Manager) at sharon.calline@york.gov.uk or on 01904 554168.
Closing date: Sunday 12 May 2024 at 12 midnight
Interview date: Week 20/05 & 27/05
