Bereavement Services Operative

Administrator, 12.80- 13.24 p/h, 1 year fixed term contract, 37 hours per week.

Our client in the Bereavement Services are looking for a Administrator who can provide empathetic support and guidance to bereaved people through the complexities of statutory paperwork and documentation associated with burials, cremations and commemorations.

As Administrator for our client your role will involve the following duties:

• Managing & responding to customer enquiries through email, web forms, social media and face to face enquiries
• Take bookings for cremation and burial services, appointments for scattering or interment of cremated remains, ensuring all information is accurately recorded.
• Acquire a detailed knowledge of all administrative procedures undertaken within Bereavement Services including those which need fulfilling in the absence of senior or other administrative staff.
• Maintain awareness of current practice and changes in legislation regarding cremation and burial.
• Produce Removal Certificates daily.
• Produce Deeds of Grant.
• Assist in the training of any new staff
• Check and process applications for all memorial products relating to burials and cremations, ensuring all meet with regulations, issue permits as necessary and maintain records relating to memorials and memorial safety.
• Accept and receipt cash, cheque and card payments from the public, funeral directors and memorial masons, completing all necessary documentation in line with council procedures.
• Raise computerised invoices.
• To facilitate strewing/burial/placement appointments when required
• The collection of the deceased, in-coffin, in a private ambulance for the purpose of cremation as and when required

Requirements:

• A proactive team member with a positive attitude and customer focused approach to work
• Ability to communicate clearly explaining procedures and regulations in a clear, calm, sympathetic and concise manner on the telephone, face to face and in writing.
• Keyboard skills and experience of working with Microsoft Office Suite.
• Knowledge of payment systems and financial procedures.
• Work without supervision, effectively prioritise workloads and meet strict deadlines.
• Have excellent message taking skills ensuring complete, accurate and appropriate information is provided to relevant members of staff.
• Possess excellent literacy and numeracy skills.
• Ability to communicate with and direct contractors as required e.g. memorial masons

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.