Bespoke Store Receptionist

SUMMARY OF ROLE

Job title: Receptionist

Reporting to: Bespoke Manager

Outline of Role:

Situated in the Bespoke store area this role is responsible for the reception and general administration duties.  The post holder will assist colleagues, customers and clients with their needs to ensure the smooth running and efficiency of the Bespoke area.

ROLE DETAIL

• Monitor and manage inboxes, faxes and post
• Managing bespoke administration (filing the dockets, doing shipping labels for both shops, customer liaison, process invoices, preparing reports and files as required)
• Ordering bespoke cloth
• Communicating with the factory to ensure the orders are ready in time
• Organising the company’s stationery for both Jermyn Street and Bury Street
• Screening telephone calls, enquiries and requests, and handling them appropriately
• High-level customer service to VIP clients
• Diary/calendar management and appointment making
• Provide all aspects of organisational and administrative support for the Bespoke team
• Main point of contact for all employees, customers and clients
• Manage office contracts and facilities
• Ad hoc projects as required

REQUIREMENTS

The ideal candidate will possess the following characteristics:

• Professional, confident, calm and efficient
• Ability to work under pressure, multi-task and prioritise
• Problem solving without supervision
• Effective project management
• Ability to troubleshoot and manage expectations
• Good writing, communication and representative skills
• Ability to interact with professionals at all levels and maintain relationships
• Good IT skills Excellent telephone manner
• Can do attitude