AddressAbout The Role
Entain is one of the world’s largest sports betting and gaming groups, operating both online and in the retail sector. With offices across five continents and licences in more than 20 countries, we operate some of the most well-known and iconic brands in the industry with more than 250 years of combined history – names such as Ladbrokes, partypoker, bwin and Coral.
Are you passionate about great customer service? If so then this role may be just for you! Our Betting Supervisors assist in the successful running of the tote by providing a friendly and efficient service to ensure customer happiness whilst operating effective cash control procedures.
Key Responsibilities:
- Support the Office Manager in implementing and following procedures concerning tote ticket sales;
- Support the Office Manager with the recruitment, induction, training, development and management of tote staff;
- Schedule, lead and advise the Tote team to ensure Tote positions are staffed to cope with customer demand and workload is distributed effectively;
- Ensure all Tote positions are marketed accurately with both sales and regulatory signage
- Resolve customer issues promptly with the help of the Office Manager if needed;
- Ensure effective lines of communication to all Tote colleagues at all times
- Develop all Tote colleagues in line with role requirements
- Take positive action to meet department objectives and targets;
- Operate effective cash control procedures;
- Check all tote banking and report cash differences;
- Stay current with relevant legislation regarding all aspects of Tote betting;
- Deputise for the Office Manager when needed;
- To carry out any other reasonable requests made by the Office Manager.
- To be responsible for ensuring that all Tote staff are aware of the Work Instruction Notices that are associated with their role and ensure that they have adequate training in those areas;
Benefits and Development
- Rewards arena with discounts to over 500 different retailers
- Pension Scheme & access to our annual share save scheme!
- Full training given to allow the best start when joining the business
- Ongoing performance development with your Line Manager to receive regular feedback and plan any personal development identified
- Cash rewards from our internal referral programme
About The Company
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.
Diversity and inclusion at Entain
As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work. Our diverse internal networks provide the support for you to express your views and make a positive difference.
Wellbeing at Entain
