Bi-Lingual Customer Service Advisor

Bi-lingual Customer Service Advisor - Based York

Basic salary is up to £27,000 exceptional benefits such as discounts on products, free parking and electric charge points, onsite café, and bar excellent benefits and many more.

This is an exciting opportunity to join a fast-growing music business who are seeking a

talented Bil-lingual Customer Service Advisor who is fluent written and spoken in one or more of the following languages Norwegian, Danish, Swedish or Dutch. Candidates need to live in a commutable distance of York, occasional weekend work, with time off in lieu.

This role would suit a candidate with a genuine interest in the music industry, or a diverse background or any knowledge of musical instruments and/or products, or it could be you are enjoy playing any instrument or just enjoy being a music in general.

As a Bi-lingual Customer professional, you will be committed to providing a first-class advice and Customer Service and have excellent written and verbal communication skills along with a confident clear telephone manner with the ability to build rapport with customers.

Bi-lingual Customer Service Advisor, you will along a team of talented individuals who are committed to working in a team, this role also offers development opportunities and support for your wellbeing.

Candidate Skills & Duties

• You will be responsible for providing an excellent Customer Service answering inbound calls, managing emails from customers, and providing them with friendly and professional advice on a wide range of musical instruments & equipment.
• Have good MS Office Skills along with excellent communication skills
• Providing customers with friendly and professional advice on a wide range of musical instruments and related products 
• Resolve challenging customer enquiries and escalating where appropriate
• Becoming a valued member of our specialist Customer Service team