Billing Analyst (Energy / Utilities)

Ref: AK- 14669

Role: Billing Analyst (Energy / Utilities)

Location: Manchester - Hybrid

Salary: 28k-30k DOE

Benefits: 6% Company Pension, 30 days holding plus bank holidays, onsite parking, flexible working, opportunity to grow and progress

Summary:

Our client is the first commercialised Peer-to-Peer energy exchange in the UK which connect renewable generators to corporate and domestic consumers ? delivering higher margins to generators, saving on energy bills and 100% tracible NetZero to their customers. They are looking for a Billing Analyst to validate, process and deliver invoices for allocated customers within agreed SLAs delivering excellent customer service. Do you have at least 2 years within the energy sector in a billing role, have an investigate mindset, enjoys analysing data, and customer focused? If this role sounds like you then why not apply today!

Key responsibilities:

• Create and Maintain customer accounts.
• Raising invoices and credit notes.
• Effectively resolve customer billing queries through various inbound channels.
• Working closely with internal stakeholders and customers to ensure the accurate recording of data within company databases.
• Working within SLA?s to ensure a timely response to customers.

Skills and experience required:

• Minium of 2 years energy experience in particular billing validation and invoicing.
• Ideally knowledge of pass-through charges which include DUoS (distribution & network charges) TNUoS (transmission network use) BSUoS (cost of supply and demand).
• Excellent attention to detail.
• Proficiency in excel and able analyse complex data sets.
• Strong customer services skills.
• Good communication skills are essential and must be able to work with their own initiative.
• Able to adapt to using non-standard systems, standalone databases, and bespoke packages.

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