Block Manager

My client, an award-winning Property Management Agent based in Watford are seeking a Block Manager to join their team due to a number of exciting developments coming under management. The ideal Block Manager will come from a block or lettings background and be keen to pursue their career within block management. The role will involve the day-to-day running of a designated portfolio and liaising/taking instructions predominantly from Directors of Resident Management Company as the focus is on properties where Leaseholders/Homeowners are in control.

Responsibilities:

• Preparation of service charge budgets.
• Quarterly reviews and utilising methods to maintain budgetary control for service charges.
• Work with accounts team to ensure service charge accounts are prepared, approved and distributed in a timely manner in line with statutory obligations.
• Day to day maintenance of the buildings and communal areas.
• React to and address maintenance reports received.
• Liaising with contractors regarding reactive maintenance.
• Approval of contractor's invoices.
• Respond to general enquiries from Freeholders, Leaseholders, Management Companies and, where applicable, Tenants, in a timely and professional manner.
• Organise and attend Directors Meetings, where applicable.
• Organise and attend Annual General Meetings, where applicable.
• Managing major works projects and serving section 20 notices.
• Managing site staff such as cleaners and maintenance etc.
• Ensuring that properties comply with the current Health and Safety Regulations.
• Regular site visits to each property.
• Maintaining accurate and up-to-date records of all properties and Leaseholders.
• Providing excellent customer service.
• Comply with industry best standards. Key requirements:
• An understanding of and track record of block management is highly desirable.
• Must be a self-starter, proactive, organised, with good attention to detail.
• Provide exceptional levels of service to clients.
• Great communications skills, both written and oral.

Benefits:

• 24 days holiday, plus 8 days bank holiday
• Time in lieu for any hours worked outside of core hours
• Flexible working/home working opportunities
• Financial support towards personal development
• Opportunities to grow and progress