Address
Form of work
SalaryBoard member - Customer Service / Housing Operations
Maidstone, Kent - Hybrid
£5,680 per annum plus reasonable expenses
Closing Date: 5th February 2024 @ midnight
Interview Date: 23rd February 2024
Shadow Board meeting: Thursday 21st March @4pm
We are Golding Homes - thank you for looking!
Background
It is a great time to join our client as they are an efficient, local, visible and listening, providing sustainable homes and communities. They have an established track record for building quality homes and investing in their local communities.
The role of the Board member
Board members share an equal role and have collective responsibility. It’s expected that Board members will use their own skills, knowledge and experience to help the Board reach the best possible decisions for their current and future residents and the wider community.
They welcome applications from any resident (tenant, shared owner or leaseholder) or non-resident who has an appetite to help them deliver excellent services to their residents. You don’t necessarily need experience on another Board to apply, however, you’ll need to demonstrate that you have the right skills or that you can develop them with their support.
Key skills and responsibilities
In particular they’re looking for:
Substantial experience as a strategic leader or in an executive/senior leadership role
A strategic understanding of Customer Service, the drivers of operational excellence and a strong understanding of customer relationship management principles and best practices
Extensive experience and knowledge of housing management and dealing with complex housing issues
Experience of embedding a high performing customer focused culture
Knowledge of social housing regulation including the new consumer regulation
Experience of successfully delivering continuous improvement in service delivery with high levels of customer satisfaction
Highly analytical and numerate, able to gather, utilise and assimilate information
High level of numeracy combined with financial awareness, can analyse performance, financial and other information
Interest in or understanding of affordable/social housing and other relevant business areas
Availability to attend Board meetings, training and development events and other corporate activities which may be held in the evening, weekdays and at weekends. Generally, they expects Board members to join at least one committee or equivalent body.
Commitment to equality and diversity in employment and service delivery and high standards of personal and professional integrity.
What to expect
Taking up a position as a Board member will be challenging but can also be rewarding. You’ll gain new skills and abilities which may help you in other areas of your life.
Time commitment
They operate a hybrid model for their meetings in person in Maidstone and on MS Teams with one in three board meetings taking place at their office.
They meet 4-5 times per year for board meetings, have quarterly committee meetings (the appointed Board member will join the Customer Experience Committee) and have two overnight stays per year for Board away days. Board meetings are generally held late afternoon on a Thursday for a duration of 2-3 hours.
They provide Board members with the necessary equipment to enable them to receive meeting papers and relevant information electronically and also attend meetings by video conference. They can also help with any other arrangements to meet additional needs. You’ll need to be able to devote sufficient time for preparation for meetings to enable you to participate fully and effectively.
Payment as a Board member
The current amount is £5,680 per annum plus reasonable expenses for other costs to support you in this role (including mileage, childcare or carer costs).
They welcome and embrace diverse talent. They’re committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
