Supervise the health and safety compliance across the workshop, setting the tone and always leading by example.
Oversee and lead technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings.
Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents.
Motivate, lead and inspire the team in continuous improvements and efficiencies.
Conduct regular one-to-ones and feedback sessions with your team members, providing constructive and clear coaching and following up on development plans and any personnel cases.
Identify any training needs within the team and arrange relevant training courses as required.
Identify any roadblocks disturbing workflow and ensure that each individual has the tools and training to perform their role successfully.
Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant.
Hold daily meetings with the team, outlining expectations and workload for the day ahead.
Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels.
Act as the main point of contact within Front of House and workshop, connecting with customers directly if required to limit escalation cases.
Adopt new digital tools with ease and adapt quickly to new process changes.
Possess advanced knowledge of pulling vehicle logs and submitting for remote diagnosis and repair, accurately recording repair orders, interactions, and data into our systems.
Partner closely with the front of house team to guarantee we service our customers’ cars efficiently and seamlessly, ensuring diaries are up to date, parts are available, and backlog is managed.
Plan, prepare and distribute work based on skill level, capacity, and resource.
Support in reviewing jobs that are planned for the day and week and help ensure the parts inventory and planned jobs are harmonizing.
Liaise daily with internal teams within the business and local Senior Management.
Request
Experience as a Leader or Parts Advisor within Tesla is preferred.
Proven ability to lead by example and be innovative with processes and efficiencies.
Analytical ability to understand and impact key performance indicators.
Problem solving initiative to fix problems when they arise, but also understand why and how they happened.
Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed.
A calm considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with.
Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback.
Possess the ability to build trust with your team and your Manager.
Digitally savvy – ability to adopt and adapt quickly to new technology and systems.
Good knowledge of MS Office.
Able to communicate, read, and write effectively in the English language, and other local languages if required.
Must have and continue to maintain a valid driving license and safe driving record for 2 years and over.
Refer code: 2813955. Tesla - The previous day - 2024-02-16 22:22
Body Repair Production Manager - Dartford recruited by Tesla in Dartford. It requires Full-time employment. You can also explore other Body Repair jobs in Dartford on the 123work job recruitment channel.
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