Booking Administrator

Booking Administrator - AylesburyPertemps Aylesbury is currently recruiting for a Booking Administrator for our client based in Aylesbury.Our client is looking for a Bookings Administrator to join our team and report directly to the Contact Centre Manager. Working as part of a small team the Bookings Administrator handles enquiries for a series of community programmes and initiatives to help people.Hours: 8:45am-5:30pmSalary: £26,497.25Duties:

• Making outbound telephone calls to book appointments across a wide variety of programmes and initiatives in line with our performance indicators.
• Confidently answer a wide variety of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction
• Ensuring the safe handling of customer-sensitive personal data at all times in line with the company data protection policy
• Working effectively with internal departments and industry partners to help deliver our full range of services.
• Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
• Maintaining and updating the electronic work management systems in a timely and accurate fashion
• Ability to recognise and act upon priority works to ensure we maintain our SLAs

Requirements/Skills:

• Excellent verbal and written communication skills
• Calm and professional manner when dealing with complaints.
• Accuracy in reporting and administration
• Comfortable with using IT platforms.
• Ability to deal with difficult calls

Company Benefits:

• 25 days + bank holidays
• 2 paid volunteering days
• Pension
• Perkbox

If you would be interested, in this role, then please apply or call Corinne at Pertemps.