Bookings Co-ordinator

Job Introduction

Do you have experience in scheduling, managing teams, or customer service?

We have an exciting opportunity to join our fast growing, well-established company, to contribute to our vision of delivering great service, advice, and support to both our staff and clients. If you are a proactive, positive person with proven experience in this area, you may just be who we are looking for to fit in with our existing team!

Whilst we are ideally looking for someone who has experience in temporary recruitment or the healthcare industry, it is more important that you have the capabilities and mindset to be able to work in a small team delivering great service to our clients. This can be a fast-paced, busy environment, so as well as your regular tasks, you will need to be flexible enough to step in and support your colleagues when needed.

What can Take Five offer you?

• Competitive salary package, in line with experience and skills
• Regular staff enhancements
• Holiday pay
• Pension
• Comprehensive ongoing training and
• Further Opportunity for Professional Development

To work closely with our account managers and clients, we are hoping to find an exceptional individual to join us in our busy Gloucester office. You will need to have the drive to manage a team of healthcare professionals, matching them to various assignments required by our clients. Experience managing a team would be an advantage, having an organised and motivated outlook is essential.

Role Responsibility

While promoting and retaining our company ethos and guaranteed service levels, the role includes:

• Efficiently manage and schedule appointments for our clients, demonstrating utmost accuracy and precision.
• Exhibit punctuality in all aspects of work, ensuring appointments are booked and managed in a timely manner.
• Demonstrate dynamic and proactive traits to swiftly adapt to changes, optimise processes, and provide innovative solutions.
• Communicating with both clients and team members via the telephone and email, text etc
• Welcoming, mentoring and guiding new care team members into our systems
• Compiling and maintaining sales records
• Collaborate with various stakeholders to ensure seamless operations and exceptional service delivery.
• Monitoring and reporting booking and retention levels
• Participation in our on-call rota - this includes a minimum of 2 weeknight each week

The Ideal Candidate

• Previous experience in this role preferred but is not essential as full training will be given to the right person
• Strong leadership skills with the ability to manage and motivate a team of caregivers, guiding them towards success.
• Proficient computer skills and experience with booking software, ensuring precise record-keeping and efficient appointment management.
• Exceptional punctuality and time management skills to ensure appointments are flawlessly scheduled.
• Dynamic and proactive mindset, capable of identifying opportunities for improvement and implementing effective solutions.
• A strong organisational, people facing work history is essential
• An understanding of agency recruitment would be an advantage
• The ability to work in a pressured environment
• Excellent interpersonal skills to form and nurture relationships with care home managers and other relevant stakeholders.

If you are an individual who is proactive in nature, maintain accuracy, adhere to punctuality, and are dynamic whilst also possessing leadership skills we invite you to apply for this exciting position.

Package Description

Take Five Healthcare is a thriving Health & Social Care agency, recognized as a prominent provider of staffing support in Gloucestershire and the surrounding regions.

With continuous growth, we are now seeking to expand our network of dedicated Health & Social Care professionals. We offer a range of opportunities, including full-time, part-time, and flexible positions, ensuring our team members can find a suitable arrangement that meets their needs.

About the Company

Take Five Healthcare is a trusted recruitment agency and training provider specializing in delivering temporary and permanent staffing solutions to the Health & Social Care and Special Education Needs sectors. With a strong presence in the Gloucestershire region since 2015, we have established an exceptional reputation.

As a family-run business, we hold true to genuine family values, with honesty and reliability forming the core of our operations. We extend our support to various care and nursing homes, community care providers, hospices, supported living facilities, as well as learning and working environments.

Our unwavering vision has always been to provide an ethical, honest, and dependable service that our clients can rely on. We are guided by a clear set of essential principles, fostering a culture that instils pride within our team. At Take Five Healthcare, we are known for our friendly and supportive approach, placing the needs of both our clients and workers at the forefront of everything we do.