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SalaryBookings Officer | Norwich | Perm, Part time 22.5 Hours | £12.16 | Excellent Benefits
Spire Norwich Hospital are recruiting for a Bookings Officer to join their established team on a permanent contract, working 22.5 hours p/week. The successful candidate will arrange admission of surgical and non-surgical patients, making Pre-op appointments and sending admission paperwork. This is a great opportunity for someone who comes with previous administrative experience and dealing with customers.
Duties & Responsibilities:
- To receive all inpatient bookings from Consultants and secretaries.
- To register patients onto SAP if required.
- To accurately enter and process bookings into SAP & Outlook calendar.
- Confirm admission details and post admission letters to patients.
- Liaise with Insurance Companies for pre-authorisation and pre-verify.
- Arrange anaesthetic cover for General anaesthetic surgeries.
- Liaise with other departments within the hospital regarding admissions.
- To follow Spire policy for point of service billing by carrying over credit card details where appropriate from Outpatient visit.
- To review Outpatient clinics on a daily basis checking for DNA patients and rebooking where appropriate.
- Liaise with Theatre team on a daily basis.
- To adhere to the Hospital Health & Safety policy and any other relevant policies
- To carry out any other duties that may reasonably fall within the general nature and level of responsibility.
What we are looking for:
- Administration experience including working to deadlines
- Ability to manage own workload including planning, organising, prioritising and problem solving
- Experience of dealing with difficult customers/patients.
- Excellent interpersonal and communication skills.
- Ability to build and maintain effective working relationships, both internally and externally
- Evidence of delivering and exceeding customer expectations, with the ability to handle difficult situations
- Confident telephone manner being able to communicate with a wide range of customers.
- The ability to work effectively as part of a team
- High degree of accuracy, methodical. logical using a common sense approach to changing workloads
- Innovative and proactive with an ability to work to tight deadlines
- Ability to act with tact and discretion and appreciate the confidentiality implications when dealing with personal information
- Fully IT literate and a highly competent user of MS Office.
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance
- Save an average of £50 per month with our free onsite car park
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
About Us: At Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. We’re committed to looking after people, both patients and staff. We deliver high standards of care to our insured, self-pay and NHS patients across 39 hospitals and 33 clinics, medical centres and consulting rooms. Our successful business is led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.
We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care' . Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.
About the Team: Spire Norwich Hospital is part of the UK’s most respected private hospital groups who strive to make a positive difference to patients’ lives through outstanding personalised care. We provide a full range of treatments and offer fast access to expert healthcare, from consultations, diagnosis, procedures, treatments and aftercare.
