Box Office Assistant – Casual

Job Title: Box Office Assistant – Casual
Contract Type: Casual
Hourly Rate: £16 per hour for evenings after 8pm and weekends, £12 per hour for all other hours
Location: Rothes Halls, Glenrothes and Adam Smith Theatre, Kirkcaldy
Job Reference: ON000503

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role
We are looking for flexible team members for Box Office Assistant roles to join our team at Rothes Halls and Adam Smith Theatre, whilst also supporting our other theatres, Carnegie Hall and Lochgelly Centre, when required. The role is casual, where assignments will be offered to meet the needs of the business, and this will include weekend and evening work.

You’ll be part of the frontline team delivering a high level of customer service for our Box Office. As part of the Box Office team, the role undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service.

The full job description can be found on our current vacancies page on our website.

About You
You’ll have experience of working in a busy front facing customer service environment dealing directly with the public. Cash handling and reconciliation procedures form an essential part of the role, so you’ll ideally have experience of this too. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this exciting front facing role!

As a large part of the role will be computer based you’ll have the ability to operate a variety of software packages, and it goes without saying you’ll need excellent numeracy, literacy and communication skills, along with excellent administration skills.

How to Apply
If you would like to find out more information about this role before applying, you can contact Janet Lawson, Venue Supervisor. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please email an up to date CV with a covering letter explaining how you meet the person specification along with an equal opportunities form to HR.FCT@onfife.com. Please note that we cannot progress your application without a covering letter.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Applications will be assessed regularly and interviews conducted as required.

Application Deadline: Friday 14/06/2024