Branch Administrator

We are currently recruiting for a Branch Administrator for our client based in Gravesend. Working in a fast-paced environment the successful candidate will provide excellent administrative support to our branch team and customers ensuring our reputation of high quality is upheld. The duties within the role are broad and varied, with opportunities for development and progression through our admin training pathway.
The successful candidate will report to the Service Manager and be responsible for managing effective branch processes as part of the regional team and identify areas for continuous improvement.
Responsibilities
Key duties include a range of responsibilities, which include but are not limited to.
* People and Processes
 Maintain and provide feedback on SMART systems for the branch.
 Effective information sharing and participation in team meetings.
 Maintain safe working practices and quality standards.
 Proactive approach to continued professional development and progression through Administrator Grading System
* Financial
 Accurate and timely input of data onto the Business Management system for all revenue streams
 Active participation in monthly financial review to ensure accurate and timely invoice processing and cost recovery.
 Creation and progressing of purchase and work orders in line with company processes.
 Interrogation of Business Management System to provide management information and provide prompt resolution of queries.
* Customers
 Maintain customer relationships to achieve a high level of customer satisfaction.
 Effective response to customer enquiries, escalating as appropriate.
 Preparation of correspondence, reports/minutes in company style
 Management of company documentation to fulfil customer needs.
* Technology
 Use and development of Business Management System
 Effective use of FTP application
 Identify scope for process and system improvement opportunities.
The Candidate:
We are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders.
The candidate will have administrative and/or customer service experience. Experience of working within a similar environment would be beneficial however, training will be provided.
Key skills and experience:
* Excellent interpersonal and organisational skills
* Strong communication skills, both written and verbal
* The ability to work effectively as part of a team.
* Good attention to detail, ability to multi-task, and prioritise tasks efficiently.
* The ability to take initiative and have a proactive approach.
* Working knowledge of computer software applications, i.e. Microsoft Word, Excel, Outlook, PowerPoint
* Maintaining excellent relationships with customers
An excellent remuneration package is available including:
* Annual leave: 35 days inclusive of bank holidays
* Pension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVC's
* Twice yearly salary reviews with reference to RPI
* Professional Development: biannual reviews on development to encourage career growth.
* Private Medical insurance available after 6 months of employment with additional family option
* Permanent Health Insurance: generous long-term illness covers equal to 50% of salary with continuation of company pension contributions.
* Life Assurance: 6 x annual salary
* Employee Assistance Programme: 24/7 phoneline offering practical support and access to counsellors.
* Star Share Ownership Plan: option to become a company shareholder through pre-tax saving scheme.
* Cycle to Work and Electric Vehicle Leasing salary sacrifice schemes.
* Annual company profitability bonus
* Employee Milestone awards, including increased holiday entitlement.
To apply or for more information, please call Claire on (phone number removed)
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people