Branch Assistant

The Best Connection are excited to announce a brand new position to work with our client in Woodford Green at a decorative surfaces distributor

Job Purpose

This position is primarily to support the Branch colleagues by delivering excellent customer service and supporting in the smooth running of the Branch operations.

Qualifications required

· 5 A-C GCSE’s or equivalent

· Clean Driving License

Knowledge, Skills & Experience Required

· Industry experience would be desirable (full training will be given)

· Experience in cash handling

· Proven sales and customer background

· Resilient and results driven

· Confident in approaching new prospect customers (Training will be given)

· Ability to build and maintain strong working relationships with customers, colleagues and internal teams

· Ability to effectively communicate at all levels

· Ability to work accurately and with strong attention to detail

· Demonstrate flexibility and team-working in order to improve efficiency and effectiveness of the overall business

· Knowledge of products would be advantageous

· Excellent customer service skills, demonstrating passion around service and the customer journey

· Intermediate level of PC literacy – MS Office. Word, Excel

Key Results Areas

· Ensuring all orders are processed accurately and on time, in full.

· Ensure that customers in the showroom are dealt with politely and efficiently.

· All cash handling must be dealt with in line with company policy.

· Achieve sales and margin targets of the branch.

· Target new customers and be pro-active, following up on all enquiries.

· Develop, own and manage personal customer portfolio

· Ensure that all held orders are chased and customers contacted for payments.

· Help out with stock take when required.

· Complete all sales reports as required

· Ensure the showroom is always to a high standard including full samples, brochures, promotions and maintain general housekeeping.