Branch Lettings Director

Lettings Director / Senior Lettings Director

London Bridge & Bermondsey branches

Basic salary from £26,000 up to £34,000 per annum, depending upon experience

PLUS uncapped commission scheme, with a realistic OTE of £65,000 - £80,000 in your first year

PLUS Choice of Car or Car Allowance, Private Medical Insurance and many other benefits

Monday to Thursday, 8:45am to 6.00pm, Friday, 8:45am to 5:00pm, Saturday (on rota basis) 10:00am to 4:00pm

Requirements

The main responsibility of a Lettings Director is to take full accountability to drive and achieve / exceed the budget set for the branch and increase the profitability of the branch by growing the portfolio, by completing duties such as;

• Continually monitoring the branch performance, analysing the branch outputs and identifying areas of improvements to meet targets and expectations,
• Maintaining a comprehensive register, generating and winning market appraisals and instructions
• Maintaining and increasing the managed portfolio, and balancing with Rent Collect and Let Only business
• Coaching and motivating across the lettings team to achieve and exceed results, leading by example
• Consistently driving and delivering an outstanding customer experience (5* reviews)
• Ensuring legislative compliance and demonstrate strong industry knowledge

The ideal candidate will be able to demonstrate the following experience, skills and behaviours;

• 3-5 years of work experience with a successful sales record in residential lettings (ideally UK experience)
• People Management experience, ideally managing a team of 2 + people (1 year minimum)
• Strong understanding of the residential lettings sector, the local lettings market, key legislation influencing the industry and marketing and sales strategies
• Valid UK driving licence with less than 6 points
• Ability to motivate and manage a team, effectively delegating and monitoring performance to ensure KPI's, SLA's and wider objectives are achieved. Recognises when required to mentor and support others to improve team performance
• Driven to achieve results; perseveres during negotiations whilst maintaining excellent customer service levels at a professional standard.
• Resilient and consistent when faced with conflict or delays and driven to resolve challenges positively and efficiently.
• Strong written and verbal communication, including strong listening skills with the ability to build rapport and long-standing relationships; to remain appropriate, accurate and in line with company expectations at all times.
• High levels of numerical competency, able to calculate ratios, and to explain and coach consultants to understand their targets
• Ability to be empathetic and/or assertive when required with a high emphasis on building relationships.
• Strong time management skills with a structured and organised approach to workload, able to manage complex and fluid workloads, re-prioritising where required to ensure deadlines are achieved.
• Strong IT skills, with a willing to learn and keep up to date, able to effectively utilise software to capture updates.

Benefits

With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. In addition, we have a range of benefits on offer. Here is some of what we can offer you:

• Competitive salary and commission scheme
• Company Car / Car Allowance / Oyster Card, subject to location and level of experience
• Award-winning training and skills development, including ARLA Propertymark courses (Propertymark Professional Standards Agency 2023)
• BUPA PMI
• Employee, family & friend discounts across our property services
• Retail Discounts
• Engagement and recognition platform
• Season ticket loans
• Cycle to work scheme
• Technology purchasing scheme
• Holiday Accumulator
• Employee Assistance Program
• Wellbeing Centre
• Award winning Employee Referral scheme for bringing in new talent (IHR awards 2023)
• Award ceremonies, competitions and more!