Branch Manager

About the Role

Our branches are at the heart of our communities, our front line, where we meet our customers and go above and beyond to help them every single day. We pride ourselves on creating an outstanding customer journey, ensuring we are there to listen and offer face to face financial advice on our local high streets. This is why we have been crowned Best Regional Building Society for 7 years in a row!

As Branch Manager you will lead your team to deliver great results and provide a consistently brilliant customer experience. You will coach, develop and inspire colleagues to maximise their potential.

You will have the opportunity to develop meaningful community relationships within the branch location, as Branch Manager you will be instrumental in raising the profile of your branch and our Society. This could be anything from holding community talks and sessions to educate on all things financial, to supporting local charities to secure community grants!

You will be responsible for ensuring the branch meets all legislative, audits, code of practice and internal control requirements. You will also be responsible for the oversight of cash management within the branch.

This role is fixed term for 12 months.

The role is 21 hours per week Wednesday, Thursday and Friday 9am - 5pm, plus Saturdays on a rota basis, paid as overtime (you will normally work 1 or 2 Saturdays per month).

About You

As a credible people leader, you will have first class communication skills, you will also have the natural ability to motivate and lead from the front. Your strong leadership, coaching, and mentoring skills will see your team maintain the very highest levels of customer satisfaction and customer advocacy we strive for.

Your experience of working in a customer-facing management role and achieving organisational KPI’s will stand you in great stead to take the branch forward in achieving its goals.

We understand you may not have worked in financial services before, and that’s OK, but the desire to learn and develop new skills will be important to us as you flourish in your new role.

As an inclusive employer and a part of a member owned mutual, we aim to reflect the communities we serve. We encourage applications from candidates from a variety of backgrounds and life experiences. Individuality is good for you, good for us and great for our customers.

About Us

Our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.

The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs

We are always busy developing community spaces, supporting local groups and creating a long term legacy to benefit our communities.

What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• A 35-hour weekly contract + flexible working options
• 25 days holiday each year plus bank holidays (increasing with length of service)
• Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
• Colleague mortgage scheme and access to our financial advisors
• Pension scheme - up to 9% employers’ contribution
• Life assurance (4x salary) and income protection
• Access to a range of wellbeing benefits, including medicash scheme
• Electric car salary sacrifice scheme
• Cycle to Work scheme
• Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
• An extra day’s holiday for your birthday
• The option to buy and sell holidays
• Two paid volunteering days each year
• A broad range of learning and development opportunities
• Access to a range of high street and online discounts
• Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
• A wide range of recognition initiatives to recognise and reward great performance
• Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.

Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do your best work within your hybrid arrangement.