Brand Experience Manager

What will you be doing?

As a Brand Experience Manager, you will influence the execution of all in-store customer touch points, creating inspiring retail theatre in an authentic way through virtual and in-store events and services, social media, marketing and ensuring the consistent delivery of campaigns. This will include working closely with the relevant leadership teams and individual Personal Stylists and Home Design Stylists to deliver outstanding and inspiring customer services.

To do this, you will identify and prioritise activity within your responsibilities, agreeing and communicating targets within your shop, developing a programme of work, and managing resources and budgets. You will work with and support senior leaders to deliver the vision consistently throughout your shop.

You will build a network of internal and external stakeholders and utilise insight and information to understand the market, your local customers and the community in which you trade, as well as the strategic direction of the business. You will use this knowledge and network to determine the local strategy regarding customer experience for your shop and the local community in order to create an inspiring shopping experience for our target customers.

Everything that you do will be focused on aligning to and building forward the experience of our customers, making informed, commercial decisions about where and how to focus resource, time and budget.

You will work with other key teams to champion, inspire, coach and train Partners to consistently enhance our customers’ experience, applying your keen eye for detail to look at the shop from a customer perspective and to ensure that every customer experiences the best of our brand. You will influence without authority to impact broadly across the shop, growing knowledge, capability and awareness of how each element of the shop can contribute to innovative delivery of the brand vision.

As an inspirational specialist in people, you'll guide and inspire Partners in your shop to create a culture of empowerment and engagement. You will support the shop lead to create the conditions for Partners to thrive as co-owners and to reach their full potential.

3 Key tasks that will be your responsibility are:

• Responsible for delivering branch wide service improvements through effective leadership, coaching and performance management.

• Identify new business opportunities through engaging local business stakeholders.

• Deliver inspiring cost effective event activities that drive customer engagement and spend.

What you'll have:

• A passion for customers, putting them at the heart of everything
• An understanding of the Partnership commitment to offer differentiated service and presentation that is aligned to our values
• A clear understanding of Retail, including our competitors and the wider social, political and economic factors which impact our business
• Relationship building skills with the ability to build rapport in order to collaborate and build lasting connections
• The ability to identify potential and talent in others, and to enable and empower Partners to grow and develop in capability and knowledge
• Proven skills in influencing and negotiating

What else could you bring?

• A creative background in presentation or events
• Retail management or front line customer service
• Stakeholder and project implementation experience
• Change management
• Budget Management experience

Please note:

We occasionally close vacancies early in the event we receive a high volume of applications and therefore we recommend you apply early.

This role may be subject to pre-employment screening.

Print off the job description now if you require it and ensure that you include an up to date CV.