Address
Form of work
SalaryTime Type: Full time
Worker Type: Employee
Broker Development Co-ordinator - 12-month FTC
Bristol/Birmingham
QBE's European Operations, which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business.
The Opportunity
Our UK Distribution team is growing, and we have a newly created role for a Broker Coordinator based out of our Bristol/Birmingham offices on a 12-month fixed-term basis.
In this role you will provide efficient and effective, technical, and administrative support to the underwriting and distribution team.
Additionally, you will support internal and external customers by managing correspondence, building knowledge of products, servicing inquiries, escalating issues as necessary and maintaining accurate documentation to ensure alignment with department objectives.
This is a great opportunity for the successful individual to define this role and either begin or continue their career within Distribution and Insurance!
Your responsibilities for this role may include, but are not limited to:
- Support external broker customers by servicing inquiries, escalating issues as necessary, maintaining accurate documentation and following established guidelines to ensure alignment with department objectives
- Produce relevant reports using Salesforce on a regular basis to assist with operational tasks
- Provide ongoing coordination and support to distribution and underwriting strategies, teams and processes
- Build and maintain familiarity with products to deliver exceptional service to brokers and other parties
- Manage correspondence with brokers and other appropriate parties
- Support business operations by preparing and reviewing documentation, maintaining records and files, processing submissions, renewals and endorsements and participating in projects to support
- unit enhancement
- Assist with the production of management information statistics and reports to support the business planning process
- Prepare documents to ensure that appropriate records are established, and accuracy of records is maintained; complete data entry as needed
- Develop and maintain effective working relationships with internal and external stakeholders, including colleagues, extended service team, customers, and brokers to be able to work collaboratively and effectively
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity, and fun
- Support QBE values in personal work behaviours, decision-making, contributions, and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives.
- Communicate information in a clear, well-organized, and professional manner
- Ability to prepare and analyse data
- Follow established guidelines to focus on details and complete tasks attentively and thoroughly
- Escalate issues when necessary
- Manage and prioritize competing responsibilities concurrently and effectively
- Internal reporting is accurate and timely
- Underwriting standards are met
- Delivery of operating and service standards considering best practice
- Demonstrates interest in enhancing knowledge; seeks opportunities to learn and grow
- Uses multiple resources to gather and analyse information and uses logic to address work-related
- issues and problems
- Adapts and is flexible in a complex changing environment
- Accurate and inform contribution to team discussions
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.
At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation. Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;"
Employer of the Year 2022 Winner - Insurance Insider
British Claims Awards 2022 Winner - InsurTech Award"
Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year"
Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response""
Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year"
We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.
We know that diversity of thought, background and experience enables better decision making, improves the quality o
