Brokerage Team Leader

About the role

The Brokerage Team at West Northants Council Broker care packages for Adult Social Care Services that ranges from Residential, Respite and Community based Care, Supported Living, Supported Accommodation and Support at Home in accordance with the Care Act 2014 and Council policy.

The Brokerage Team at West Northants have three service areas - 

Community Northampton 

Daventry & South Northants

Acute Brokerage

The Brokerage Team Leader will be responsible for the Community Northampton Brokerage and the role itself will require the Brokerage Team Leader to coordinate the effective and efficient workload management of the Brokerage Team and conduct monthly VIP’s for the Brokerage Officers they will also ensure that service referrals and queries are carried out in a timely manner. The post holder will need to ensure management of brokerage referrals are conducted accurately and effectively working with our colleagues in Quality, Commissioning and Adult Social Care.

The post holder will be able to manage the flow of work for the service in a professional, customer focused and efficient manner utilising a combination of people, process, and technology

The post holder will be required to improve service performance and financial efficiencies in line with overall directorate and corporate objectives through allocation of work and effective staff management.

Working Hours –

Monday - Thursday 9am - 5:30pm

Friday 9am - 5pm. 

Brokerage fall in line with Part Flexible Working Policy, this means that you will need to be in the office for a minimum of two days a week.

If you require any additional information, please email Harriet Murphy, Team Manager - Harriet.Murphy@WestNothants.gov.uk

What will you be doing?

• Provide operational services within the Brokerage Team for West Northants Council
• Work closely with the Brokerage and Payments Team Manager, keeping them informed of staff, process, system or performance issues and take responsibility for resolving issues or recommending options for resolving them as appropriate.
• Provide day to day line management for staff.
• resolve complex service requests and queries within the agreed service standard and according to operational procedures.
• Work collaboratively on projects that support developments / improvements for the Commissioning and Finance Service in a professional and positive way.

About you

The ideal candidate will have essential line management and the ability to work in a team, you will also have to have experience and knowledge about Social Care and Provider Services.

You must be able to communicate at all levels and build good working relationships internally and externally.

You will need to be able to have positive team work ethics as well as be able to work on your own initiative.

The role requires you to be operational as well as transactional so IT skills are essential. 

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme. 
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About us

We’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.  

Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU 

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Should you require the Job Description in another format or language, please contact: Careers@westnorthants.gov.uk