Builders Branch Merchant Manager

About Us:

Join a thriving and established independent Builders Merchant with over three decades of success in the industry. Home Build Supplies, with branches in East & West London, is seeking a committed and dynamic Builders Merchants Manager to lead our team and continue our growth within the industry.

Job Description: As a Builders Merchants Manager at Home Build Supplies, you will play a pivotal role in overseeing our operations, sales, and customer service functions within the Builders Merchants environment. Your responsibilities will include staff training, maintaining a safe and organized environment, product procurement and presentation, as well as customer attraction through creative displays.

Key Responsibilities:

• Lead and train staff, setting an example for the team.
• Maintain a safe, tidy, clean, and organized environment.
• Handle product procurement, display, and presentation.
• Create and implement innovative display ideas to attract customers.
• Prepare reports by collecting, analyzing, and summarizing information.
• Ensure strict adherence to organization standards.
• Stay updated with industry trends by attending workshops, reviewing publications, and networking with professionals.
• Benchmark best practices and participate in relevant professional societies.

Skills & Experience:

• Previous experience in Builders Merchants operations and sales is essential.
• Excellent communication skills, both written and verbal.
• Hands-on knowledge of building products and terminology.
• Proven track record of providing exceptional face-to-face customer service.
• Strong leadership and people management skills.
• Basic numeracy skills.
• High integrity and trustworthiness.
• Proficiency in computer skills.
• Prior transport experience is a plus.

Job Role: As the Builders Merchants Manager, you will oversee the development and performance of your team, ensuring the highest standard of customer service at all times. You will lead, train, and troubleshoot any operational issues that may arise. Additionally, you will actively monitor team performance, coordinate promotional activities, analyze competitor actions, and compile reports for operational forecasting.

To excel in this role, you should possess a commercial mindset and a deep understanding of warehouse, logistics, administrative, HR, and health & safety procedures.

Join Home Build Supplies in our mission to maintain excellence in the Builders Merchants industry. To apply, please send your resume and a cover letter outlining your relevant experience to [email address].

Note: This refined job advertisement is tailored to emphasize the critical role within the London-based builders' merchants industry, the qualifications required for the position, and the responsibilities of the role to attract the right candidates