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Form of work
SalaryYou will work as part of a project team across our high-impact, innovation consultancy.
The Service Design role at the Innovation Unit has room for growth. Your starting salary and responsibilities will flex, depending on your experience
Responsibilities
Leading elements of projects and supporting project delivery
Managing, coordinating and facilitating a number of project-related activities such as research, prototyping and co-design
Developing high quality project outputs ranging from workshop materials to reports
Developing Innovation Unit (IU) service design capability and supporting business development
Developing and maintaining strong relationships with potential and current clients whilst working closely with other IU team members
The role
1. Design-Led research
Desk based research and analysis
Recruiting participants and using research techniques such as ethnography
Reporting and synthesis of research
Management of research archiving and data protection
2. Design, development and delivery of workshops and sessions with clients and service users
Being responsible for the development and production of workshop materials
Communicating with clients
Organising, preparing for and facilitating creative, group-based activities and discussions involving clients and project stakeholders
3. Development of high quality project outputs
Working closely with Innovation Consultants and other team members to plan and deliver high quality designs for outputs of all kinds within projects
Identifying and highlighting opportunities for design to contribute to the delivery of project outcomes
4. Project coordination, effectiveness and productivity
Ensuring that the strands of work you are responsible for are delivered to time and budget
Managing your time effectively, including inputting your utilisation and future delivery assumptions regularly to Innovation Unit’s management system
5. Business Development
Working closely with the business development team to identify, cultivate and pursue emerging business development opportunities
6. Development of the Service Design Practice
Contributing to the setting and maintenance of high standards of design-led processes and outputs.
Developing and promoting design thinking, design-led processes and creative approaches to research and problem-solving.
Contributing to Innovation Unit’s business development activity as required and on ad-hoc basis.
Networking and forming relationships with potential clients.
Undertaking background research and pitch writing, including idea generation and the creation of new offers and proposals.
Representing the organisation and the project at conferences and meetings.
