Address
Form of work
SalaryDundee Citizens Advice Bureau is an independent and innovative advice organisation, providing holistic advice and support to local people.
About the role
>Job Title: Bureau Triage Assistant
>Location: Dundee Citizens Advice Bureau, Dundee
>Hours per week: 33 hours per week, worked over 4 days
>Type of contract: Fixed-term contract until 31 March 2025 (possible extension if funding secured)
>Salary: £22,884 per annum
>Closing Date: 17 May 2024
>Interviews: w/c 27 May 2024
About the job
We are looking for a client-focused Triage Assistant to join our ever-expanding team. This role is our front-line contact, answering our busy helpline, assisting clients who present at the Bureau and dealing with a range of tasks, such as managing clients waiting times and expectations, arranging and co-ordinating appointments with both generalist and specialist advisers, taking and relaying messages and providing administration support to our team lead’s.
The successful candidate will be an all-rounder, with exceptional organisational and multi-tasking skills. You will have relevant experience, excellent customer service skills and demonstrate strong oral and written communication skills. Proficiency using a range of IT tools to carry out your work as well as a sound knowledge and proven experience of databases, websites, social media and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you will work well within a team and are willing to follow and develop agreed procedures.
Employee benefits
Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave, a 4-day working week and a pension scheme with a 3% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.
How to apply
The full application pack can be downloaded from the advert on our website: https://www.dundeecab.org.uk/careers/bureau-triage-assistant or please contact Lisa Brand at lisa.brand@dundeecab.casonline.org.uk to request a copy. Please note that the post is subject to the disclosure of criminal history information.
Job Type: Full-time
Pay: £22,884.00 per year
Work Location: In person
Application deadline: 17/05/2024
