Bus Station Supervisor

Proposed Interview Date: Week Commencing 3 June 2024

Closing Date: Monday 27 May 2024

Contract Type: Temporary until 15 November 2024

Salary: FC5 £25,829.49 - £28,251.00 (Pro-Rata)

Working Pattern: 36 hours per week

Location: Based at Bankhead Central working at various Bus Stations in Fife

Supporting Statement

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement .

Job Details

Based at Bankhead, Glenrothes and working at one of the Fife Council owned Bus Stations located at Dunfermline, Glenrothes, Kirkcaldy and Leven Bus Station, working 36 hours per week, temporary basis to cover a secondment, you will oversee the day-to-day operations within the Council owned Bus Station in a safe and effective manner and provide a customer focused point of contact for all users of the facility.

The job will require rota working which involves working on Saturdays and Sundays as well as evening working, with unsocial hours payment paid for working those hours.

This role, whilst initially based at Glenrothes Bus Station, will be required to work at other Bus Stations in Fife as well as being required to work overtime to cover for unforeseen workloads, sickness, and holiday relief. Travel expenses will be paid when working at other Bus Stations in Fife.

If you have the experience, motivation and skills required to meet the key requirements of this role then we would love to hear from you.

Key areas of work include:

• Provide advice/travel information and general assistance to the users of the Bus Station, dealing with any complaints in a professional and customer focused manner.
• Assisting with the day-to-day administrative duties within the Bus Station such as record keeping, cash collection, banking and preparing reports for the Lead Consultant or his staff as requested.
• Ensuring that the operation of buses within the Bus Stations is in accordance with the appropriate regulations and conditions of use ensuring that compliance is met with current health & safety.
• Liaising with bus operators and their staff in respect of day-to-day operational matters to ensure the safe and efficient operation of the Bus Station.

A link to the role profile is included below. You will find more information about the job and the type of person we are looking for.

The Person

Educated to SCQF level 4, which includes National 4 or Standard Grades at General level or O’ Grades or equivalent.

Previous experience of working in a public transport role is desirable as is experience in a similar environment / facility. Proven customer care skills are also essential.

You can find more information on the essential and desirable skills in the role profile.

Further Information

• Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
• Directorate Information - Council Department information
• Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on Twitter @FCJobsOfficial.

For further information please contact: David Izatt - david.izatt@fife.gov.uk

We are holding a Fife Council jobs fair on 15 th May 10am - 2pm at Rothes Halls, Glenrothes. We will be on hand to talk about the vacancies we have on offer and what it's like to work with the council. There will also be a chance to get support from our job clubs and employability teams and can offer help with the online application process. Please pop along on the day to find out more.