Business Analyst

Cardinal Place, London
Hybrid working (with travel as and when required for meetings)
Full Time, Permanent (37.5 hours per week)
£42,000 - £52,000 per annum plus benefits (depending on experience)
Serco’s purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
We are looking for a dynamic and enthusiastic Business Analyst to join our Group Strategy & Growth team. As a critical member of this team, you will play a key role in designing, preparing, and implementing strategy initiatives, using data to identify insightful trends, and analysing them to understand what they mean for our business.
Sitting at the heart of the business, you will work as part of the global organisation – with significant opportunities for professional development, learning and exposure to some of the most complex and interesting issues facing governments around the world.
Main responsibilities of the role include: Derive insights from Serco’s global growth data, including analysis of pipeline, win rates, revenues, and profits. Play a central role in advising and delivering key global strategy projects, including the annual strategy review. Support the Group Strategy & Growth team with regular, meaningful, and actionable competitor and market insights. Conduct desktop market research using publicly available information, internal pipeline data, and external suppliers to identify opportunities for growth. Design and deliver a global standard for measuring customer satisfaction to create a clear understanding of what our customers think and expect of us. Collaborate with colleagues across the business to compile annual reporting on key metrics showing our impact on People, Place, and Planet – aligned to the UN Sustainable Development Goals. Support the Strategy & Growth team with ad-hoc projects including data analysis, research into key strategic sectors, and analysis of market trends.
What you’ll need to do the role: Strong strategic, analytical, and research skills with a focussed approach to delivering projects on-time and accurately. A passion for data analysis and presenting data in a clear way for non-technical users. Demonstrated experience of managing multiple workstream including owning end-to-end projects and stakeholder relationships at a range of levels. Confident experience in developing content for and presenting to senior stakeholders, up to C-Suite level. Strong MS Office skills, particularly with the use of Excel, PowerPoint and ideally PowerBI. Experience of working with Microsoft Dynamics CRM is preferred. Knowledge of working with data visualisation skills.
What we offer: Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays. Annual Leave Purchase Scheme. Flexible working options. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Life Assurance, Health Cash Plans, free flu jabs and more. Access to a huge range of discounts and exclusive deals which include cinema discounts, merlin attractions, online shopping, leisure and hospitality, and mobile phone discounts/ Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. A safe and supportive culture. A company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.