Business Analyst (Energy / Utilities)

UK RETAIL ENERGY EXPERIENCE ESSENTIAL

Ref: 14618

Role: Business Analyst (energy / utilities)

Location: Manchester - Hybrid

Salary: £Competitive

Summary:

A market-leading software & Services company serving retail energy suppliers are looking for a Business Analyst to support multiple projects, from pre-sales through to go live, combining business, technology skills and energy industry knowledge. The Business Analyst will have experience in back-office energy retail operations and support the delivery of medium to large scale projects for both external Client and internal change programmes, delivering functional-product, energy industry knowledge transfer, training on how to configure and deploy products to get the optimum use and how best to take advantage of out-the-box functionality.

Key Responsibilities:

• Build relationships with Clients to recommend the best products and services to most benefit their business.
• Support customers with delivery of knowledge transfer, training, configuration, implementation, and product support
• Support PMs to identify the most appropriate training and knowledge transfer for each project.
• Recommend and support Clients to configure solutions to address a clients business need
• Create document and evaluate business processes and identify links to Functional Requirements
• Identify new opportunities for Product improvements, feeding these into the product roadmap
• Engage with external partners and industry groups to understand the impact of industry change
• Review documentation and tools to keep them up to date with product evolution and continuously improve processes
• Act at the bridge between technical and operational teams and external customers
• Support pre-sales discussions, alongside inputting into project management activities
• Manage simultaneous project engagements and project work streams
• Support, mentor and line manage junior members of staff
• Identify additional up-sell/cross-sell opportunities and/or poorly optimised business processes,

Skills & Experience required:

• Minimum of 5 years’ relevant experience in a Consultant, Trainer, Business Analyst, or equivalent customer facing role
• Experience of having worked in a consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of the platform
• Experience in undertaking business impact assessments to highlight process changes and/or process adoption
• Experience in providing functional consultancy including understanding functional requirements and aligning
• them to best suit a customer’s business needs
• Good skills and best practice knowledge in training methodologies
• Comfortable in running workshop sessions with customer personnel who range from Exec to Operational level