Business and Customer Relations Support Officer

Job Title: Business and Customer Relations Support Officer
Location: Armagh, Banbridge or Craigavon. However, the post holder must be prepared to be based at and work across office locations within the Borough
Duration: Urgent Temporary post with the possibility to become a Permanent position.
Hours: 37 hours per week Monday – Friday. The post holder will be required to work out of hours as necessary and participate in Emergency Planning arrangements. Evening, weekend working and statutory holiday working may also be required on occasion. A flexible working hours scheme is in operation.
Salary: £17.59 per hour.
On behalf of our client, we are seeking a Business and Customer Relations Support Officer who will assist the Improvement Manager and Performance team in the effective delivery of services including: Customer Relations, Performance, Business Continuity and Risk Management, to further service improvement and performance.
Core Responsibilities include:
* Assist in co-ordination of Corporate Complaints procedures and protocols, including tracking and reporting on progress of complaints handling.
* Process and analyse a range of data, including checking for accuracy from other departments, collation and presentation of data in diagrammatical format, transfer of data to other agencies in line with statutory or service level agreement requirements and preparation of reports and issuing of correspondence in line with Departmental procedures.
* Provide administration and training support to departments in relation to the associated software systems for the services areas of Customer Relations, Performance, Business Continuity and Risk Management.
* Assist with delivery of training in the services areas of Customer Relations, Performance, Business Continuity and Risk Management across departments and projects.
* Prepare feedback analysis and drafting of reports for the Improvement Manager and other managers as required.
* Assist the Improvement Manager and the Performance Team to research potential quality standards/systems as well as provide support in relation to their implementation as appropriate.
* Attend relevant service area meetings and assist Improvement Manager and Performance Team in preparation of papers and reports, distribution of papers and initiating and processing actions.
* Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post
Essential requirements include:
* 3rd level qualification in a relevant discipline e.g. Business, Customer Relations, etc.
* 2 years’ experience in a Customer Relations/ Business Support role to include all of the following: Customer Relations/Business Support, Coordination of corporate complaints and Customer feedback; Customer engagement, including consultations and surveys etc; Project management; Analysis of data, including range of methods for presentation and reporting; Software administration support and training; Collaborative working with a range of internal and external partners; Provision of training; Undertaking research.
OR
* 4 years’ experience in the above.
Other requirements include:
* Excellent verbal and written communication skills;
* Excellent interpersonal skills and ability to collaborate internally with colleagues and deal in a customer-focused way with the public;
* Effective presentation skills;
* Excellent administration and organisational skills with the ability to work in a very busy and demanding work environment
* Ability to use a range of IT software.
* Hold a full current driving licence (valid in the UK) and have access to a car.
If you are interested in this opportunity or would like to find out more, please click on the link and we will be in touch.
If this role isn’t suitable but you are looking for a new opportunity, please do not hesitate to contact our experienced consultants. You can visit our website in the first instance or call our office.
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Apple Recruitment Services is acting as an Employment Agency in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer