Business Applications Support Specialist

Salary: Up to £44k (doe)
Job Type: Full Time, Permanent
Location: Head Office - West Didsbury
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

You’ll be working with the business to support and deliver improvements to the portfolio of Business Applications.

What you’ll be doing:

• Provide application support, configuration management and change implementation for applications in use.
• Provide support for associated interfaces, mobile working software and public web portals/apps.
• Design, develop and deliver training to colleagues and other users of the Business Applications
• Work with the business to investigate, evaluate and recommend business options, providing suitable choices to enable the best operation of applications across the business.
• Provide project resource in the implementation of new or upgrade of applications, to include training, interfaces and delivery of application to user based teams.
• Assist with the development and maintenance of quality data within applications, liaising with operational departments to develop and advise on business processes as appropriate to ensure robust data integrity and management.
• Conduct lessons learned and benefit realisation assessments at the end of new initiatives/implementations.
• Review the use of the applications to ensure compliance with process and the effectiveness of processes are maintained.
• Development of automation processes using a variety of tools, to support the Business Applications and processes.
• Contributing to the companies knowledge base through the creation of technical guides, How-to Guides and FAQs.
• Participate on projects to onboard new Business Applications to ensure effective design, embedding and support

What you’ll need:

• Extensive knowledge of a housing management system and processes
• Application support experience
• Use of full range of Microsoft Office
• Basic knowledge of SQL
• Experience of development using automation tools (taskcentre, power automate)
• Experience of a wide range of tech solutions and techniques.
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Attention to detail
• Effective liaison with colleagues/other stakeholders to give information/find information/resolve problems and design solutions
• Experience of working in a structured change management environment
• Organisation skills and ability to manage work load effectively
• Ability to manage, challenge and influence stakeholders at all levels
• Willingness to learn new skills and emerging technologies

What we need from you:

• A passion for customer service
• Flexible approach to working – occasional out of hours working will be required
• Ability to work on your own and equally as part of the team

What we give you in return for your hard work and commitment

• Pension | DC scheme (up to 10% contribution from both colleagues and Great Places)
• WPA | Healthcare auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
• Annual leave | Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Flexi time | Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year
• Greater Working | We offer Hybrid and flexible working to fit the schedule of you and the requirements of the business, so you can work to your greatest ability
• Professional fees | The business pays the cost of one professional membership fee for each colleague
• The Market Place | high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Health and wellbeing initiatives | Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing

REF-211 873