Business Change Officer

Permanent Contract | £37,336 to £39,186 per annum (Scale J) | 37 hours per week | Norwich

We’re looking for Business Change Officer to join Norfolk County Council to support work on our most complex, long-standing, and systemic challenges. It’s an interesting and challenging role, where you will be involved in driving the adoption, embedding and sustaining of implementation of solutions and the associated change to deliver benefits for the council, those who use our services, and Norfolk residents.

At NCC we are fiercely ambitious for the people of Norfolk and strive to be one of the highest performing counties in the country. Our corporate strategy has 3 guiding principles:

• No one left behind: we want to improve social mobility through inclusive growth so that all people can prosper, no matter who they are or where they live
• Prevention over cure: we want to see a focus on prevention and early help as fundamental in tackling those issues that create adversity in people’s lives
A local approach: we do not believe that one size fits all and will use our understanding of people and place to target services where they are most needed

We believe that, building on our county’s identity, our size, scale and influence, we can play a significant and strategic role in delivering growth, opportunities and good quality of life across Norfolk, while maintaining and cherishing our environment, countryside and heritage.

There is a growing demand across the Council for specialist skills that can support innovation, Business Change and improvement. The Business Change Officer is a key role which sits within the council’s Strategy, Design and Delivery Directorate, which is responsible for our strategy, performance reporting and working collaboratively with colleagues to support the design and delivery of people-centred public services. It’s a team that has a broad remit and involvement across the organisation, and one that have a big impact on ensuring positive outcomes for the people of Norfolk.

Supporting managers and teams to embed changes through redesigning ways of working, you will help to ensure appropriate training plans are developed and there is good communication of the change. You will focus on what people need to do differently to deliver the desired change.

You will be a strong advocate of collaborative working, evidence-based decision making and taking a methodological yet flexible approach. You’ll be a key member of the team that reports to one of the Business Change Managers.

To be considered for this role you’ll need demonstrable experience of working on successful Business Change and ideally you’ll have worked in a large, complex environment. You’ll understand the importance of taking a holistic approach on complex Business Change and be good at working with stakeholders to build and maintain buy-in. You’ll be able toundertake gap analyses and assess readiness for change. You’ll also have experience of helping others through Business Change, using a range of interventions, training and support to deliver sustained results and achieve desired project outputs.

We’re looking for someone who can work collaboratively and gain the confidence of their stakeholders, can assimilate information quickly, simplify and communicate complex concepts and who is confident in working in a multi-disciplinary team. You will have process mapping and definition experience, be able to negotiate conflicting needs to an amicable solution and evidence the impact of change. You’ll need first class communication and relationship building skills, a positive and proactive approach, the ability to manage your own workload and a real desire to drive collaborative and evidence-based change.

We know we’re asking for a lot, but in return we think we have a lot to offer. There’s the role itself, where you will play a key role in developing and implementing a new approach to challenges that will have positive benefits for the county of Norfolk and could lead to new good practice. Then there’s the working environment here, where we put work life balance at the forefront and offer flexible, hybrid working arrangements, all underpinned by first class technology. We’re open to people working from home for a significant portion of the time, but if you’re already in (or would consider relocating to) Norfolk, we think our unique blend of beaches, broads, countryside, culture and cuisine is hard to beat!

If you’re still reading, and you think you have what it takes, then we would love to hear from you.

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.

Before you apply please see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.

Job description and person specification

You can also find out about the rewards and benefits we offer as well as our other terms and conditions.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement with the ability to buy and sell leave
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:
  • ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  A payment if you refer someone you know to a hard to fill job

Closing date: 26 March 2024