Business Gateway and Monitoring Officer

This role has a starting salary of £38,746 per annum, based on a 36-hour working week.

This is a 12-month fixed term contract with possibility for annual renewal subject to renewal of Growth Hub funding from central government.

Do you have experience in business support provision in a public sector context? Are you interested in a career supporting businesses in their growth journey?

Surrey County Council is looking for a Business Gateway and Monitoring Officer to oversee and manage enquiries for our new business support service based in Woodhatch, Reigate. This role is open to remote working, with an expectation of 1 or 2 days in the office per week and additional in-person work with regular travel across Surrey.

Rewards and Benefits:

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependants leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About Us

Surrey County Council continues to prioritise investment in supporting Surrey's economy. As the largest economy outside of London and set against the backdrop of one of the most challenging and complex economic horizons in recent times, our team supports the Council in its ambitions to provide a resilient and ambitious economic environment through unprecedented economic challenges.

This work started 3 years ago with the development of Surrey's 2030 Economic Strategy - a route map which establishes a positive strategic context for growth. As we continue to deliver economic outcomes, we are sustained, supported and influenced by a wide group of stakeholders, especially our businesses.

We now have an exciting programme ahead to continue to support Surrey businesses in their growth journey, with the establishment of our new business portal, a premier gateway site that will act as a single-entry point, offering free and impartial comprehensive business support across the county.

About the Role

As the Business Gateway and Monitoring Officer in the Economy and Growth Team, you will be responsible for actively managing the Business Surrey gateway, being the first point of contact for enquiring businesses and providing an initial light touch triage service. The role will also include oversight and management of the Growth Hub's monitoring and evaluation requirements, including its bespoke Customer Relationship Management (CRM) system.

You will be integral to the coordination of the business support offer across Surrey, acting as a key connector to business support services in the county, including support from the Growth Hub, the Economy Team and other business support services at Surrey County Council, and all external business representative organisations and networks that can support our businesses in their growth journey.

You will work across the whole of the Surrey geography, attending regular events and in-person meetings. Flexible working arrangements including working from home and travel across the county will apply so you should be able to drive or demonstrate an ability to undertake stakeholder visits across Surrey.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Thorough knowledge and experience of business support delivered by the public sector, particularly regarding the business support landscape at local, regional, and national level.
• Experience with business engagement, particularly regarding initial triage, diagnostic and signposting provision.
• Ability to work with people from different organisations towards a common goal, considering differing requirements and perspectives, and ability to operate in a politically sensitive environments within democratic processes.
• Experience of utilising and overseeing CRM systems, ability to interpret multiple data sources, and excellent communication skills.
• Organisation, time, and priorities management skills with a credible, personable, and approachable style to build enduring relationships and rapport.

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 04/03/2024 with interviews taking place on the 11th or 12th March.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.