Business Improvement Officer

Job Title: Business Improvement Officer

Salary: £30,000 - £34,000

Contract: Permanent

Location: Homebased Northwest

Weekly Hours: 35

So…. What is this role exactly?

This is a brand-new role with a truly unique opportunity to make a real difference to not just our customers but have a direct impact on how we do things here at YHG.

In this role you will play a key part in driving a culture of continuous improvement and understanding performance here at YHG. You will be a master collaborator who in addition to being able to understand business process, will also be a data whiz & can identify trends and issues proactively based on business information and stakeholder engagement.

You will be feeding all this valuable insight straight into senior management and as it is a newly created role there is an opportunity to make it your own!

We are looking for? A highly passionate data driven individual, who is analytical, solutions focused & is genuinely curious about getting to root cause issues and making improvements.

That’s not all however, you must have a real enthusiasm for continuous improvement and be a real people person, who can and apply themselves to a range of stakeholders and business areas.

What will my working week look like?

No two days will be alike as this is a genuine cross cutting role where you will get to deep dive into lots of areas and triangulate multiple data sets.

You also work closely with the Risk & Business Performance team to review KPI’s performance results and assurance activity within YHG.

You will however be homebased, living within the Northwest, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses. You’ll be required to visit our Head Office approximately once a week.

What will I be responsible for doing?

You will be doing data analysis wizardry! leveraging lots of information to identify issues & collaborate with teams to translate insights into actionable solutions.

You will be unpicking processes and undertaking end to end reviews to understand how it “should” v how it “does” work and how we make it better. Identifying key risks and mitigations and actions to ensure we keep the control environment working effectively.

You will also be asking if the right data exists to understand our performance better and analysing data to get to the nub of issues, by being inquisitive whilst also supportive & collaborative.

You will play a key part in supporting the business with embedding a cohesive lesson learnt and root cause analysis process which will lead to YHG enhancing our services and improving overall performance.

Providing insights on trends to senior management to assist with decision making will be a given so excellent communication and reporting writing skills is a must.

One of the great things about this role is the variety! You will be working with all parts of the business and at all levels, so it’s crucial that you can be engaging, supportive but have a real eye for detail.

If this sounds like something you can do and think you have what it takes, then we want to hear from you!

And what would make me stand out from the crowd?

To be a successful asBusiness Improvement Officer, here at YHG, you will have….

• A high degree of personal initiative and autonomy with exceptional interpersonal skills.
• Prior experience of working in an improvement role and undertaking process reviews.
• Ideally knowledge or experience of methodologies such as Lean Six Sigma and / or root cause analysis methodologies.
• Strong analytical skills, be able to think strategically whilst also having an eye for detail & making sure you cross the I’s and dot the T’s.

Being able to translate complex information simply and with meaningful outcomes is a must. Ideally you will be a …….

• Naturally inquisitive person, always asking why and wanting to get to root cause of issues.
• Someone who can influence & challenge others and not just accept what’s presented to them.
• A keen problem solver and self-starter who has the confidence and ability to talk to a range of stakeholders.
• Someone with a genuine curiosity to learn, improve and help others to also.

For more detail on the role, please review the role profile available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £30,000 - £34,000 for a 35-hour week, and 25 days annual leave (holidays also increase with length of service) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture where you’re trusted to get the job done. If you need time for an appointment, the school run or an exercise class, if it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our purpose-built collaboration, wellbeing, and social space in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please review the benefits information sheet available by visiting the vacancy on our website - www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

Closing Date:21st May 2024

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for anyone who resides in a Your Housing Group property and any applicants who declare they have a disability. If these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Some roles may be subject to probity checks which will override the scheme where a potential conflict of interest or a probity matter has been identified. YHG1