Business Intelligence Partner

Job summary

Are you passionate about harnessing data to drive transformative healthcare outcomes? The Digital Intelligence team at Swansea Bay University Health Board have an exciting job opportunity as a Business Intelligence Partner where you'll help a dynamic team in shaping the future of healthcare analytics and decision-making.

The Business Intelligence partner role offers candidates the opportunity to work directly alongside NHS service leads to produce analytical output using a variety of mediums in order to make this a reality.

Please note that even if you do not have all the mandatory skills and experience set out in the Person specification we still welcome applications and this role is offered under Annex 21. Details attached.

Main duties of the job

Working as part of the Digital Intelligence Department's Senior Management Team the post holder will be required to support the delivery of the Health Board Business Intelligence Strategy, ClinicalServices Plan and Organisational Plan. In order to do this the post holder will support the delivery of a comprehensive digital intelligence service which ensures the highest quality of information is available for all internal and external reporting requirements.

The post holder will build key relationships with all relevant stakeholders whilst working directly with a named Service Delivery Group (SDG) in order to deliver coproduced insights and advanced analytics to that SDG and other users. The post holder will work directly with services tounderstand their requirements and then build automated reports, tools and applications that answer their specific questions.

The post holder will also be tasked with improving the levels of data literacy within the Health Board by helping to develop and deliver training programmes on the use of Business Intelligence products available within the organisation, they will be required to deputise for the Head ofBusiness Intelligence and ensure that all internal and external reporting deadlines are achieved.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.

There are also apprenticeships, work placements and volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Date posted

08 February 2024

Pay scheme

Agenda for change

Band

Band 8a

Salary

£51,706 to £58,210 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

130-AC644-1223-A

Job locations

Swansea Bay University Local Health Board HQ

1 Talbot Gateway Baglan Energy Park, Baglan

Port Talbot

SA12 7BR

Job description Job responsibilities

Planning In conjunction with the Assistant Director of Digital Intelligence, Head of Business Intelligence and Head of Corporate Intelligence, develop and formulate long term strategic plans for the delivery of Business Intelligence, which support the delivery of the Health Boards IM&T objectives, the National IM&T framework and the Health Boards strategic direction and clinical strategies, which necessitates frequent prolonged concentration. Develop toolkits, reports and dashboards that directly address individual SDG and wider organisational requirements to provide evidence based information that enable hindsight, insights and foresight. Enable the Digital Intelligence Department to realise the ambitions set out within the Health Boards Digital Intelligence Strategy in order to provide stakeholders including Clinicians and Executives with instant access to robust, reliable and fit for purpose information that allows the user to manipulate, comment, communicate and create information reports. Work directly with SDGs to gather requirements, prioritise work packages and then design, develop and implement resultant Business Intelligence Solutions. Providing users with seamless access to information to support service delivery, improvement and management. Support Health Board objectives for benchmarking services, further developing the use of comparative information facilities such as CHKS, ePEDW and other internal and external sources. Work in conjunction with SDGs and the wider Digital Intelligence Team Develop, implement and maintain training programmes for stakeholders in order for them to confidently use benchmarking services, internals tools and other external tools such as signals from noise (sfn) therefore increasing the organisations levels of data literacy. To be responsible for the review and completion of NHS Wales informatics Impact Assessments, which will involve liaising closely with clinical services to assess likely organisational, business and informatics impact of proposed changes to service, data standards/collections or information flows. Formulate implementation plans for the introduction of all Data Set Change Notices and relevant Ministerial Letters. Provide expert informatics advice for IM&T projects, ensuring that IM&T systems and services are developed and implemented in line with national data definitions and standards. In addition, ensure that the information required for secondary uses is a by-product of the IM&T systems implemented to support operational healthcare processes. Provide informatics support to the Health Board Service Improvement Programme, promoting the use of information to support service development at all levels throughout the organisation. Liaise with Clinical Directors and external partners in order to include their requirements for the delivery of a Digital Intelligence service, which supports the Health Boards Digital Strategy, through the effective use and application of information.

Digital Intelligence To support the efficient management, specification, design and development of InformationReporting systems covering the breadth of health informatics areas, as a major job responsibility ensuring timely and appropriate decisions are made in order to deliver a quality Digital Intelligence service within the resources available. Provide effective leadership to Digital Intelligence Services staff ensuring that their operational activities and service plans are consistent with corporate objectives and priorities. To support the Digital Intelligence services department in ensuring available information is accurate, up-to-date and fit for purpose. Ensure that all process and procedures are subject to a formal change control procedure, with clear guidelines and defined roles and responsibilities for the development, production and quality assurances of statistical analysis and information development projects. Ensure information is provided to support the Health Boards strategic, operational and performance management agendas by the interpretation of the strategic plans, operational and performance management requirements into clearly defined development or information delivery projects. Critically evaluating technical solutions and delivery methodology to ensure the best method of delivery for the service is utilised. For example, Web based solutions and dashboards. Determine in conjunction with the Head of Business Intelligence and the Head of Corporate Intelligence, that the provision of information to the Service Delivery Groups and clinicians is suitable to: Support the effective and efficient provision of patient based services Meet the requirements of Healthcare Governance reporting Support audit requirements Support demand and capacity modelling Improve data literacy Enable benchmarking of best practice Ensure information is available to support Research and Development and Healthcare Governance agendas Regularly required to create, produce and provide reports to support the Health Board and Executive Team as required and ensure information related issues are reported corporately within the Health Board. Develop and implement performance management processes to monitor and improve performance of the Information Department. Ensure the Digital Intelligence service provided to Clinicians, Directors and other stakeholders continues to develop and improve through designing and implementing a programme of projects that are aligned to their needs and requirements. This will result in a conflict of priorities that the post holder will manage through the utilisation of skills such as negotiation etc. and also via the use of interdepartmental groups and governance procedures. Provide professional informatics advice and guidance for directorate based Information staff.This includes the management for the service aspirations and expectations in addition to managing resistance to change.

Data Quality Responsible for the continual review and improvement of information production, ensuring data validity and consistency checks are inbuilt at all stages of the process. Responsible for the implementation and adherence to a change control and quality assurancepolicy. To be responsible for the review and interpretation of the requirements of all NHS Wales Data set Change Notices (DSCNs) and relevant Ministerial Letters (MLs), to evaluate the impact onbusiness processes, IM&T systems and report production. Ensures implementation of national policies/guidance and best practice in conjunction with the development of a range of information related policies that impact across theorganisation. Implement a continuous process evaluation and redevelopment cycle, which ensures efficient and effective use of resources and the dissemination of good practice across the InformationDepartment.

Communication Provide expert informatics advice, where no precedent exists, which involves the analysis, interpretation and resolution of highly complex informatics concepts and problems, that requires the evaluation of a range of options/factors in order to achieve organisationalobjectives and goals. Communicates ideas and highly complex informatics concepts/issues clearly, via presentations and during meetings, to all levels of staff. Including where there are barriers to understandingin order to achieve positive outcomes. Represent the Directorate by actively participating in Health Board and All Wales wide Committees and Groups Ensure effective communication is maintained within the Departmental Teams, across the Informatics Directorate, within Project Teams, locality offices and General practice. Contribute to and participate in Directorate forums in order to update Directorate staff on any Information issues. Ensure Directorate administrative processes are adhered to. Identify and report potential risks for inclusion onto the Directorates Risk register

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job description Job responsibilities

Planning In conjunction with the Assistant Director of Digital Intelligence, Head of Business Intelligence and Head of Corporate Intelligence, develop and formulate long term strategic plans for the delivery of Business Intelligence, which support the delivery of the Health Boards IM&T objectives, the National IM&T framework and the Health Boards strategic direction and clinical strategies, which necessitates frequent prolonged concentration. Develop toolkits, reports and dashboards that directly address individual SDG and wider organisational requirements to provide evidence based information that enable hindsight, insights and foresight. Enable the Digital Intelligence Department to realise the ambitions set out within the Health Boards Digital Intelligence Strategy in order to provide stakeholders including Clinicians and Executives with instant access to robust, reliable and fit for purpose information that allows the user to manipulate, comment, communicate and create information reports. Work directly with SDGs to gather requirements, prioritise work packages and then design, develop and implement resultant Business Intelligence Solutions. Providing users with seamless access to information to support service delivery, improvement and management. Support Health Board objectives for benchmarking services, further developing the use of comparative information facilities such as CHKS, ePEDW and other internal and external sources. Work in conjunction with SDGs and the wider Digital Intelligence Team Develop, implement and maintain training programmes for stakeholders in order for them to confidently use benchmarking services, internals tools and other external tools such as signals from noise (sfn) therefore increasing the organisations levels of data literacy. To be responsible for the review and completion of NHS Wales informatics Impact Assessments, which will involve liaising closely with clinical services to assess likely organisational, business and informatics impact of proposed changes to service, data standards/collections or information flows. Formulate implementation plans for the introduction of all Data Set Change Notices and relevant Ministerial Letters. Provide expert informatics advice for IM&T projects, ensuring that IM&T systems and services are developed and implemented in line with national data definitions and standards. In addition, ensure that the information required for secondary uses is a by-product of the IM&T systems implemented to support operational healthcare processes. Provide informatics support to the Health Board Service Improvement Programme, promoting the use of information to support service development at all levels throughout the organisation. Liaise with Clinical Directors and external partners in order to include their requirements for the delivery of a Digital Intelligence service, which supports the Health Boards Digital Strategy, through the effective use and application of information.

Digital Intelligence To support the efficient management, specification, design and development of InformationReporting systems covering the breadth of health informatics areas, as a major job responsibility ensuring timely and appropriate decisions are made in order to deliver a quality Digital Intelligence service within the resources available. Provide effective leadership to Digital Intelligence Services staff ensuring that their operational activities and service plans are consistent with corporate objectives and priorities. To support the Digital Intelligence services department in ensuring available information is accurate, up-to-date and fit for purpose. Ensure that all process and procedures are subject to a formal change control procedure, with clear guidelines and defined roles and responsibilities for the development, production and quality assurances of statistical analysis and information development projects. Ensure information is provided to support the Health Boards strategic, operational and performance management agendas by the interpretation of the strategic plans, operational and performance management requirements into clearly defined development or information delivery projects. Critically evaluating technical solutions and delivery methodology to ensure the best method of delivery for the service is utilised. For example, Web based solutions and dashboards. Determine in conjunction with the Head of Business Intelligence and the Head of Corporate Intelligence, that the provision of information to the Service Delivery Groups and clinicians is suitable to: Support the effective and efficient provision of patient based services Meet the requirements of Healthcare Governance reporting Support audit requirements Support demand and capacity modelling Improve data literacy Enable benchmarking of best practice Ensure information is available to support Research and Development and Healthcare Governance agendas Regularly required to create, produce and provide reports to support the Health Board and Executive Team as required and ensure information related issues are reported corporately within the Health Board. Develop and implement performance management processes to monitor and improve performance of the Information Department. Ensure the Digital Intelligence service provided to Clinicians, Directors and other stakeholders continues to develop and improve through designing and implementing a programme of projects that are aligned to their needs and requirements. This will result in a conflict of priorities that the post holder will manage through the utilisation of skills such as negotiation etc. and also via the use of interdepartmental groups and governance procedures. Provide professional informatics advice and guidance for directorate based Information staff.This includes the management for the service aspirations and expectations in addition to managing resistance to change.

Data Quality Responsible for the continual review and improvement of information production, ensuring data validity and consistency checks are inbuilt at all stages of the process. Responsible for the implementation and adherence to a change control and quality assurancepolicy. To be responsible for the review and interpretation of the requirements of all NHS Wales Data set Change Notices (DSCNs) and relevant Ministerial Letters (MLs), to evaluate the impact onbusiness processes, IM&T systems and report production. Ensures implementation of national policies/guidance and best practice in conjunction with the development of a range of information related policies that impact across theorganisation. Implement a continuous process evaluation and redevelopment cycle, which ensures efficient and effective use of resources and the dissemination of good practice across the InformationDepartment.

Communication Provide expert informatics advice, where no precedent exists, which involves the analysis, interpretation and resolution of highly complex informatics concepts and problems, that requires the evaluation of a range of options/factors in order to achieve organisationalobjectives and goals. Communicates ideas and highly complex informatics concepts/issues clearly, via presentations and during meetings, to all levels of staff. Including where there are barriers to understandingin order to achieve positive outcomes. Represent the Directorate by actively participating in Health Board and All Wales wide Committees and Groups Ensure effective communication is maintained within the Departmental Teams, across the Informatics Directorate, within Project Teams, locality offices and General practice. Contribute to and participate in Directorate forums in order to update Directorate staff on any Information issues. Ensure Directorate administrative processes are adhered to. Identify and report potential risks for inclusion onto the Directorates Risk register

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification Qualifications and/or Knowledge Essential

• Educated to Masters Level or equivalent experience
• Understanding of strategic informatics issues within the healthcare environment and current priorities for NHS Wales
• Extensive understanding of clinical and non-clinical informatics processes
• Knowledge of information requirements and standards within a healthcare environment

Desirable

• Understanding of waiting list and Service Management requirements including RTT and Planned Care systems
• Service/Quality Improvement qualification

Experience Essential

• oExtensive previous experience within a Health Informatics environment.
• oSignificant experience within an information environment
• oExperience and Understanding of strategic informatics issues within the healthcare environment and current priorities for NHS Wales
• oDetailed knowledge of information requirements and standards within a healthcare environment
• oExperience of statistical analysis of highly complex information
• oExperience of communicating complex issues and data concepts to a range of people

Desirable

• oExperience at a senior management level
• oExperience of Project and Resource Planning and change management
• oExperience of Quality/Service Improvement processes and techniques

Aptitude and Abilities Essential

• Advanced IT and analytical skills with an advanced knowledge of IT tools/systems such as SQL, data cubes, QlikView, Power BI and web development tools and languages.
• Ability to interpret highly complex informatics concepts and guidance
• Track record of delivering high quality work in demanding timescales
• Ability to develop and maintain effective team working and working relationships
• Structured, diagnostic approach to finding solutions to complex data issues
• Practical knowledge of Data Warehousing, relational Databases, information systems

Person Specification Qualifications and/or Knowledge Essential

• Educated to Masters Level or equivalent experience
• Understanding of strategic informatics issues within the healthcare environment and current priorities for NHS Wales
• Extensive understanding of clinical and non-clinical informatics processes
• Knowledge of information requirements and standards within a healthcare environment

Desirable

• Understanding of waiting list and Service Management requirements including RTT and Planned Care systems
• Service/Quality Improvement qualification

Experience Essential

• oExtensive previous experience within a Health Informatics environment.
• oSignificant experience within an information environment
• oExperience and Understanding of strategic informatics issues within the healthcare environment and current priorities for NHS Wales
• oDetailed knowledge of information requirements and standards within a healthcare environment
• oExperience of statistical analysis of highly complex information
• oExperience of communicating complex issues and data concepts to a range of people

Desirable

• oExperience at a senior management level
• oExperience of Project and Resource Planning and change management
• oExperience of Quality/Service Improvement processes and techniques

Aptitude and Abilities Essential

• Advanced IT and analytical skills with an advanced knowledge of IT tools/systems such as SQL, data cubes, QlikView, Power BI and web development tools and languages.
• Ability to interpret highly complex informatics concepts and guidance
• Track record of delivering high quality work in demanding timescales
• Ability to develop and maintain effective team working and working relationships
• Structured, diagnostic approach to finding solutions to complex data issues
• Practical knowledge of Data Warehousing, relational Databases, information systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details Employer name

Swansea Bay University Health Board

Address

Swansea Bay University Local Health Board HQ

1 Talbot Gateway Baglan Energy Park, Baglan

Port Talbot

SA12 7BR

Employer's website Employer details Employer name

Swansea Bay University Health Board

Address

Swansea Bay University Local Health Board HQ

1 Talbot Gateway Baglan Energy Park, Baglan

Port Talbot

SA12 7BR

Employer's website