The overarching goal of the role
Oversee the organisation and coordinate business activities to ensure efficient and profitable execution of high-quality work.
Duties
- Manage day-to-day operations of the business.
- Develop and implement policies and procedures to support Business Operations & teams.
- Ensure the teams consistently follow processes and procedures.
- Work with the leadership team to develop business strategy and objectives & deliver phased execution of these.
- Assist with the allocation of resources to help meet business and strategic goals.
- Oversee the financial performance of the company to ensure profitability is managed.
- Establish and manage budgets and forecasts.
- Help improve operational management systems, processes and best practices as required.
- Recruit, train and supervise staff.
- Ensure employees complete and work through their personal development plan in line with business goals to deliver high-performance and quality work.
- Manage ad-hoc employee requests and requirements.
- Ensure that organisational processes remain legally compliant with regulations and standards.
- Maintain and enforce health and safety guidelines.
Requirements
Knowledge and experience required
- Proven work experience as an Operations Manager or similar role.
- Knowledge of organisational effectiveness and operations management.
- Experience budgeting and forecasting.
- Familiarity with business and financial principles.
- Degree in Business, Operations Management or a related field.
Skills Required
- Outstanding organisational skills.
- Ability to collaborate effectively with multiple stakeholders - both internally & externally.
- Comfortable with driving compliance to process and managing conflict.
- Excellent communication skills via email, voice and in person.
- Excellent documentation skills - Able to clearly and concisely capture processes and l details for others to understand/use.
- Particular focus on ensuring that communications are efficient and effective to ensure that a clear message is delivered.
Benefits
- Competitive Salary in line with experience.
- Bonus scheme related to company performance.
- Private Workplace Pension - MTS can support employees with their private pension if they choose to invest in one. More details can be found here by NEST, the MTS selected workplace pension provider.
- Bike2Work Scheme
- Childcare Vouchers