Business Process Analyst

Compass Group Plc (Compass) is a £22.9 billion turnover, global organisation and the world’s leading provider of food and support services. With operations across seven key business areas (Foodservice; Support Services; Business & Industry; Healthcare & Seniors; Education; Sports & Leisure; and Defence, Offshore & Remote), Compass serves customers in offices and factories; schools and universities; hospitals and senior living communities; major sports and cultural venues; and remote mining camps and offshore platforms.

We are looking to hire a Business Process Analyst in our Central Functions. The Business Process Analyst is tasked with examining and analysing Business Processes within Compass Group UK&I to identify areas for improvement that enhance operational efficiency and effectiveness. This role involves mapping existing processes, analysing performance metrics, and recommending enhancements to ensure optimal business operations and service delivery.

Main Role Responsibilities

1. Process Mapping and Documentation

· Create detailed maps of existing Business Processes to establish a clear understanding of current workflows.

· Document processes comprehensively, capturing all steps, variations, and interdependencies.

2. Process Analysis

· Analyse existing processes to identify inefficiencies, bottlenecks, and areas of improvement.

· Evaluate process performance against key business metrics and objectives.

3. Process Redesign and Improvement

· Develop recommendations for process changes that enhance efficiency, reduce costs, and improve service delivery.

· Work collaboratively with relevant stakeholders to redesign processes using best practices like Lean or Six Sigma.

4. Stakeholder Engagement

· Engage with stakeholders across all levels of the organisation to gather requirements and ensure alignment with business objectives.

· Communicate changes and rationale effectively to all relevant parties to facilitate understanding and buy-in.

5. Implementation Support

· Support the implementation of new or improved processes, including planning, monitoring, and reviewing the changes.

· Coordinate with IT and other departments to ensure technological compatibility and support for new process implementations.

6. Monitoring and Continuous Improvement

· Establish metrics and monitoring systems to evaluate the effectiveness of new processes.

· Continuously assess process performance and initiate further improvements based on feedback and evolving business needs.

7. Training and Support

· Develop and provide training to employees on new processes to ensure smooth adoption and competence.

· Offer ongoing support to teams to address any issues or questions arising from new process implementations.

8. Reporting and Communication

· Prepare regular reports detailing process performance, improvements implemented, and planned changes.

· Present findings and progress to senior management to inform strategic decision-making

Experience required.

Essential:

Educational Background: Bachelor’s degree in Business Management, Operations Management, or a related field.

· Analytical Skills: Strong capability to work with large data sets and convert complex data into actionable insights.

· Experience in Process Mapping: Proficient in using process mapping tools and methodologies to visualise and analyse workflows.

· Problem-Solving Skills: Excellent problem-solving abilities to identify issues and generate effective solutions.

· Communication Skills: Clear and effective communication skills, both written and verbal, to articulate process changes and impacts across all levels of the organisation.

Desirable 

· Project Management Experience: Experience in managing projects, including planning, execution, and stakeholder management.

· Technical Skills: Familiarity with BPM software and tools, such as Six Sigma or Lean methodologies.

· Adaptability: Ability to adapt to changing business needs and environments, demonstrating flexibility in managing multiple priorities.

· Team Collaboration: Experience working in cross-functional teams and the ability to foster a cooperative work environment.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive Wow Points every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families