Business Relationship Manager

Your new role
Are you a digital delivery professional looking to get closer to business strategy or a business lead looking to branch into the sparkly word if digital, if so we have the role for you.
In National Highways we are transforming as a technology-driven organisation. A massive part of this is bringing digital services and the wider business together as we deliver on our purpose of Connecting the Country.
Working with and supported by our wider Business Partnering Team and Digital Services teams, you’ll be pivotal in creating strategic relationships across the company, bringing together our technology roadmaps for one or more business areas within National Highways. You will use your previous experience of digital engagement and relationship management to support business customers as they engage with Digital Services. You will act as the primary point of contact for our business colleagues.
This role has the flexibility to be based from any of our national offices (Bedford, Birmingham, Bristol, Exeter, Guildford, Leeds, Manchester) with some travel to other UK sites, in particular, Birmingham and Bristol. We are happy to accommodate flexible working arrangements, and welcome discussion around how we can make working for National Highways work for you.
What you’ll be leading on
Building strong stakeholder relationships both within Digital Services and the wider business
Facilitating the demand management process and coaching senior stakeholders to support the formation of digital demand and development of strategic roadmaps / business cases
Supporting the Portfolio Lead to prioritise demand by championing the voice of the business
Supporting continual planning processes, planning beyond product delivery, identifying dependencies in plans across services and coordinating delivery
Communicating effectively across organisational, technical and political boundaries, understanding the context, and successfully reacting and responding to challenge
To be successful
We welcome applicants from a range of backgrounds, be these digital or business.
Experience in creating effective and enduring business partnerships
Experience of enabling delivery of business and / or digital transformation in a highly respected, and ideally, regulated organisation
Strong business, commercial and financial acumen with experience of supporting budget management and planning
A focus on delivering business outcomes efficiently and effectively
Understanding of industry best practice methodologies and processes, including ITIL, Prince 2 is desirable
A bit about us
Digital Services is a growing and vibrant team and there has never been a better time to join us as we continue to evolve. We are enabling the transformation of National Highways by delivering digital, data and technology services from corporate to front line, in a modern and efficient way.
Our vision is to develop secure and integrated digital, data and technology services that empower our business colleagues and enable National Highways to Connect the Country.
Want to know more?
Please email hrhighwaysengland@mailgc.cx.ukg.oraclecloud.com quoting REQ4699
ABOUT US
Why you should join us
At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.
An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.
Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.
Our benefits package
Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and blended working between base location/home
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience