Business Services Lead

Summary

Are you organised and have experience in delivering high-level support provision? Do you want to be responsible for leading the efficient provision of Business Services across the South West? Then please read on.

What it's like to work here

You'll work with your job share to manage the regional office at Bristol as well as a team of Business Services Coordinators providing virtual administrative and specialist support across the South West. You will be working out of the Bristol office but there will be an opportunity for some limited hybrid working. We're looking for someone with a strong administrative and office management skills, able to turn their hand to whatever comes their way and who’ll want to help others and get involved. You’ll be passionate about giving excellent customer service and have the ability to work with a wide range of team members and different fields both across the region and nationally. This is a fantastic opportunity to broaden your abilities.

This role is a job share with the core working hours being Mon-Wed. However, there is some flexibility to look at shorter days spanning Mon-Thurs.

The interview date for this role is Friday 21st June at our offices at Leigh Court in Bristol.

What you'll be doing

The National Trust is a lively organisation, that has a lot going on at all times - you can guarantee that no day is the same, so you'll have to love variety and working at pace. You'll always champion best practices, and when it comes to service you will be confident in challenging the norm when you think there's a better way of doing something.

On any given day, you could be helping to induct a new member of staff or looking at ways to review and improve a process. You could be mentoring a team member to develop a new skill or leading a task/finish group to transform service. You could be managing the soft facilities for the office or ensuring that essential compliance tasks are up-to-date. You'll connect and form positive relationships with other Regional Business Services Leads and be an active member of the National Business Services community.

Who we're looking for

We'd love to hear from you if you're:

• Highly organised, proactive, full of new ideas, willing to lead for change and deliver results.
• Passionate about delivering excellent customer service and looking for innovative ways to improve service excellence.
• A role model and with good leadership skills, able to build a vision and encourage others to follow you to make it happen.
• A strong communicator who can confidently and clearly present their ideas and those of others.
• A strategic problem solver who can understand how things fit together and spot the opportunities that appear.
• A process thinker with an inquiring mind who can explore the intricacies of how things work and what we can do to improve them.
• A confident multi-tasker, happy to roll their sleeves up and help us get the job done and able to prioritise their own workload. 
• A skilled IT user, able to learn and explore new technology and systems as well as share the knowledge with others.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Tax-free childcare scheme

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.