Business Support Administrator

Business Support Administrator

Contract: Professional & Technology Services

Location: Surrey

Hours of work: 32

Contract Type: 12-month Fixed Term Contract

As a Business Support Administrator, you will take on the responsibility for overall administration of support functions, covering both hard and soft services at the site level.

Job Description

Your role will involve assisting with various administrative duties outlined in the delivery of hard and soft service solutions to the client in the offices.
This position requires effective communication and coordination with key stakeholders across both clients and contractors. Flexibility is key, as the role responds to the dynamic environment in which it operates.
This is a 12-month FTC role working 32-hour per week role over 4 or 5 days.

If you're ready to bring your administrative skills to a great work environment, we invite you to apply for our Business Support Administrator position.
Join us in contributing to the success of our service solutions and ensuring seamless operations at the site level.

Key Responsibilities

• Administrative support with payroll and first point of contact for site-based teams for training and payroll queries and the maintenance of relevant systems
• Managing and submitting new starter compliance checks on behalf of sites, maintaining a tracker for auditing purposes
• Support with soft and hard services, raising purchase orders using web-based application to order consumables for sites, sourcing ad-hoc goods and services where necessary
• Having an awareness of site budgets and spend against them and identifying variations in spend and investigating
• Managing supplier account queries and receipting goods on Coupa, and investigating invoices
• Preparing and creating a quarterly Newsletter
• Contribute to improving customer support by actively responding to customer and team queries
• Chasing and closing tasks on financial tracker where all jobs are tracked
• Work proactively to ensure escalated issues are managed professionally, timely and resolved in satisfactory manner

Professional and Personal Competencies/Qualifications

• GCSEs or equivalent
• Experience in a similar role
• Previous experience in a general administration role an advantage
• Excellent customer service skills
• Strong work ethic
• Positive and professional attitude
• Previous experience within FM operations
• Ability to prioritise and execute tasks in a high-pressure environment
• Ability to adapt to a changing environment