Business Support Assistant

About the role

This role is for 27.5 hrs a week - ideally with hours of 9-3pm (there may be slight flexibility)

This is an exciting time to jour our Assistive Technology Team! We're a new local authority, created in April 20.  We're at the beginning of our journey of shaping what the Assistive Technology Team looks like at West Northants Council, so there is plenty of opportunity to develop processes, and shape our offering so we can provide the best possible service to our colleagues.

We are looking for someone who is enthusiastic, flexible to be part of a busy team.  The successful candidate will provide a confidential administrative function and support to Manager and Team Members.  Using appropriate IT systems, procedures and resources, to support a team providing a high quality service that is delivered to our customers.

You will be organised, self motivated, working to and ensuring deadlines are met.  Duties will include a wide range of administrative support, responding to standard enquiries and correspondence.  Inputting to various IT and customer management systems, minute taking and management of financial system

What will you be doing?

This is an office based administration role, answering calls, invoice queries, email enquiries.  Supporting the Equipment Officers with their paperwork, booking of appointments using Outlook calendars and our in house systems.

This is a varied role.

About you

You don’t need experience across all aspects of the job as that will form part of your development journey, but you will need experience of word, excel, answering of the telephone and general admin experience, as this is the central to the role.

You’ll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!

Ideally you will have previous experience of working in a busy office. You will be able to smoothly manage a busy email inbox and following processes whilst being able use your own initiative to 'think outside of the box’. You’ll use your great attention to detail to ensure the day to day running of the team, runs smoothly.

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme. 
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Professional subscriptions / registration - if your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About us

We're a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we're embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.

Our vision at West Northamptonshire Council is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from Anna Earnshaw, our Chief Executive, about working for West Northants Council: https://youtu.be/lV0EfeUF4aU

At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

When potential is unlocked, talent thrives.

Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.

West Northants Council, where careers thrive.

Should you require the Job Description in another format or language, please contact: Careers@westnorthants.gov.uk