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SalaryA new and exciting opportunity has arisen for a Business Support Officer.
We are looking to recruit a highly skilled individual to join our Team to work alongside our colleagues supporting Children's Services Future4Me, for a period of 18 months.
Business Support is a dynamic and forward-thinking service committed to delivering exceptional services. We pride ourselves on innovation, professionalism, and a dedication to excellence in everything we do. As we continue to grow, we are seeking a talented individual to join our team as a Business Support Officer.
As a Business Support Officer, you will play a vital role in our Customer Relations Team by writing complaint reports and analysing data to drive improvements across the organisation.
You will work closely with various teams to ensure that customer complaints are addressed promptly and effectively. This role offers an exciting opportunity to make a significant impact on our business processes and customer satisfaction levels.
Key Responsibilities:
- Compile and write detailed complaint reports, identifying root causes and proposed solutions.
- Analyse complaint data to identify trends and patterns, providing insights to inform decision-making.
- Collaborate with internal stakeholders to document corrective actions and preventive measures.
- Monitor the effectiveness of complaint resolution processes and document improvements as needed.
- Maintain accurate records of complaints and resolutions, ensuring compliance with regulatory requirements.
- Assist in the development of training materials and workshops to promote best practices in complaint handling.
- Provide administrative support to the Business Support team as required.
Requirements:
- Proven experience in writing detailed reports and analysing data.
- Strong analytical skills with the ability to interpret complex information and draw meaningful conclusions.
- Excellent written and verbal communication skills, with a keen eye for detail.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Prior experience in complaint handling or customer service is desirable but not essential.
If you are passionate about making a positive impact and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity. Join us in our mission to deliver exceptional service and exceed customer expectations.
Next steps
If this sounds like the role and place for you, then please read through the full Job Description, identifying where your skills and experience meet the requirements, together with the other supporting documents before submitting your application.
Want to know more? You can contact Shay Noreen via shagofta.noreen@lincolnshire.gov.uk
Applications Close on 03/03/2024 and interviews will be held face to face a County Offices, Lincoln.
Please be advised that this position may be subject to a criminal record check.
All candidates are advised to read the attached job information pack prior to making an application.
On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.
We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Fluency Duty
In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
