Business Support Officer (Northampton South And West)

About the role

Our team works with a wide range of individuals including older people, people with physical, sensor or cognitive impairments and people with mental health needs. We are the front door (literally) for these in our communities (our customers).

We are passionate about working with people to promote independence and dedicated to making a difference in the community. 

The Hub is Northampton South and West. Based in Kingsthorpe.

We're seeking Hub assistance within our Adult Social Care Community team for office admin/customer service support. A guru that can put their hand to all sorts of supportive office duties. 

The role is part-time, spanning 22.5 hours across Wednesday to Friday.  

What will you be doing?

The key point to the role is to provide accurate records and delivering essential administrative support, to ensure communication is up to date and delivered to our Adult Social Care Community teams in relation to each customer.

Managing all communication correspondence, such as being the first point of contact via telephone and face to face. Whilst assisting support in meetings, and processing financial claims.

Maintaining accurate records, providing administrative support, and facilitating communication.

About you

We are passionate in making a meaningful impact, are you?

We would love it if you can exhibit strong organizational abilities and a proactive approach to tasks, capable of working autonomously in a busy, fast paced setting.

Coupled with the basic of Word, Excel. It would be a dream if you have taken notes/minutes within meetings or set agendas. Or can you simply write clear and fast!

A friendly and reliable demeanour is key, contributing to a positive working atmosphere, given the nature of all the soon to be familiar faces you may greet to meet. If you're ready to bring these qualities to our team and make a difference, we encourage you to apply.

For any queries about this role, please email Faith Mtemeregwa (Senior Business Support Officer) Faith.Mtemeregwa@westnorthants.gov.uk - Your NEW boss friend. 

Our benefits

We offer a wide range of benefits to our employees, these include:

• Generous annual leave entitlement starting at 28 days annual leave per year, 29 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
• Cycle to Work scheme. 
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
• Car Lease scheme
• Payment of professional subscription / membership - If your job description requires that you are registered with or are a member of a professional body, WNC will pay for your professional subscription or membership fees.
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
• Ongoing training and development opportunities.
• A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
• Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
• Making a difference - If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people's lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

About us

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. 

Hear more from our Chief Executive, Anna Earnshaw, about what it's like to work at West Northants Council https://youtu.be/lV0EfeUF4aU  

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.