Address
Form of work
SalaryCare UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We are seeking an enthusiastic Service Desk Analyst to join our Team.
At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.
The role: To provide project administrative and technical support for system development and projects in the company, assisting the Head of Business Systems and Business Systems Manager in their programme and project management work.
Key Responsibilities:
- Provides support in the operation and maintenance of the Business Systems used in the company.
- Supports system testing exercises.
- Perform tasks including writing test scripts and instructions how to use a system.
- Gathers and documents evidence, information, and findings for review by team members or suppliers to diagnose issues.
- Liaises with software suppliers in terms of system developments and implementations.
- Provision of support and training to staff in the use of the systems including ad hoc training to individuals over the telephone or video conferencing.
- Carry out daily system maintenance work including checking the systems are functioning correctly and interface files been processed successfully.
What We're Looking For:
- Educated to degree level or further education.
- Supervisory experience in an administrative or project role
- Experience of delivering training and production of training documentation
Why Join Care UK?
- Be part of a dynamic and growing organisation dedicated to providing outstanding care.
- Collaborate with a diverse and talented team in a supportive and inclusive environment.
- Enjoy a competitive salary and comprehensive benefits package.
- Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your career to the next level and be a part of something extraordinary, we want to hear from you!
