Business Systems Support Analyst

Business Systems Support Analyst - Letchworth/Hybrid - GBP25K - GBP30k + 8% bonus

A successful retail group, based in Hertfordshire, are looking to recruit a Business Systems Support Analyst to join a growing IT team.

Responsible for proactively identifying opportunities to better support business processes, the Business Systems Support Analyst will also work with management and end-users to support new and existing applications and reports.

The responsibilities of the role include working across a variety of applications and projects including set-up, maintenance and decommissioning, ensuring the delivery of a high-quality service.

Skills & experience

* Experience of supporting Business Systems or Business Applications

* Considerable experience in customer facing role

* Exceptional communication and presentation skills

* Excellent customer facing/customer service skills

* Able to work under pressure and meet deadlines

Key accountabilities

* Service Delivery - ensure that the service delivered meets the business requirements;

* Continual Service Improvement - continual development of the service and consistent levels of high customer satisfaction.

* Projects - work with the Project Management Office, providing a technical resource;

* Product Ownership - responsible for products within the team, providing training and support to members of the team and our customers;

* Knowledge Transition - share knowledge within the team to provide a resilient service to our customers.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified Each time we send a CV to a recruiting client we donate GBP1 to The Born Free Foundation (charity no. ).

Deerfoot IT Resources Ltd is acting as an Employment Agency in relation to this vacancy.