Cabin Crew - Heathrow, London

Cabin Crew - Heathrow, London

Salary: Basic salary starts at £19,266, plus average expected trip pay of £4961*, onboard commission, other variable payments, and subsistence allowances downroute *based on 48 trips per year   

Contract: Six-month fixed-term contract initially    

Hours: Full time    

Location: Flying from London Heathrow    

Start date: Further information and prospective start dates will be given during the recruitment process.    

Closing date: Monday 29th January 2024

In a nutshell

Were you born to fly?    

Do you dream of waking up in the Caribbean, exploring the sights of South Africa, or sampling sizzling street food in India? When you join us as a member of our world-class Cabin Crew, you can do all the above and more.

We're looking for warm, professional, engaging individuals to be the beating heart of our airline. We believe every customer's inflight experience should be as memorable as the adventure that awaits them at their destination, and our crew plays a huge part in that. Our outstanding service is what sets us apart, and it's our personality, as well as our attention to detail and rigorous training, that ensures our customers and crew fly safe and well with us, every time.    

We welcomed many new crew members onboard last year and have loved seeing their careers take off. So, while this contract is for six months to begin with, it really is just the start of your journey, and we'll always try to retain our crew permanently if we can.  

Day to day

When you step into our iconic red or burgundy uniform, known fondly as "The Viv" after its designer, Vivienne Westwood, you become an ambassador for our brand.      

Responsible for:

• The safety, security of our customers', crew and operational excellence onboard  
• Working in a team alongside our experienced Cabin Crew bringing your unique personality and flair to everything you do. Sharing our passion for delivering outstanding customer service and making lasting memories.  
• Ensuring our customers' happiness, health, and needs are your focus. Reassuring nervous flyers or helping with special assistance and medical requirements - we've even delivered a few babies!  

About you

At Virgin Atlantic, our mission is to become the most loved travel company, and our amazing people play a pivotal part in achieving this. We're on the lookout for those with an adventurous spirit, a desire to see new places and embrace new cultures, a positive approach, and, most importantly, a passion for providing thoughtful experiences for our customers.     

To be successful in your application and training, you'll need to have:  

• The right to live and work in the UK (we're unable to offer Skilled Worker VISA sponsorship) 
• No live or unspent criminal convictions or cases pending 
• Be able to swim 25 meters unaided, tread water whilst wearing a lifejacket and board a raft from the water 
• Passion and dedication to continuously deliver exceptional customer service. So, a minimum requirement of twelve months of customer service experience at the time of application 
• A minimum of three GSCE (A*-C or 9-4) or academic equivalent and fluent in both written and spoken English  

At our assessment centre, we will first check you're able to:   

• Reach up to 210cm high without shoes, standing on tiptoes if needed. You will be required to retrieve, restow and remove a piece of safety equipment 
• Sit in a crew seat which is 45cm high with your feet flat on the floor (without shoes). You will be required to secure the seatbelt and harness without the use of an extension seatbelt. Adopt the Cabin Crew brace position. 

We're so excited to welcome more people to join the Virgin Atlantic family. So, if this sounds like you, we'd love to see your application!   

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.  

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. 

Additional information  

Training    

We'll invest in your development so that you can flourish. As you'd expect, our training programme is meticulous and intensive but very rewarding, and it takes dedication to complete it successfully.    

Your training kicks off with our 'First Dates' initiation day at our vibrant head office. The course is five weeks long and split into three subject areas - Safety and Security, Safety Equipment and Procedures, Aviation Medicine, and Service - and includes classroom sessions, practical sessions (including a swimming element), daily tests, exams, and final assessments.    

Before you begin your practical training, you'll need to complete seven online modules of around one hour each, to prepare you with a solid foundation before we really start our engines.    

You will need to successfully pass your training exams to graduate from your Wings ceremony, then the sky is the limit. It'll be time to put all your training and hard work into practice and take to the skies with us. You'll have loads of questions, and we'll take care to answer all of them as we go along. Just know that even our most experienced crew continue to learn on the job. That's what keeps things interesting.   

The package    

Working for us brings many benefits. We believe everyone should have a benefits package that includes a range of financial, health, wellbeing, and travel benefits - just to name a few, but trust us, there's a lot more.

• Industry-leading staff travel benefits for you and your loved ones, with up to seven free of fare flights a year to any of Virgin Atlantic's destinations (did somebody say Las Vegas?)  
• Ongoing coaching and development throughout your career with your dedicated Crew Performance Manager.  
• Generous contributory pension scheme and life assurance. 
• Self-funded private medical insurance  
• Voluntary Benefits - catalogue of optional salary sacrifice benefits such as travel and dental insurance, Gym memberships, and a Healthcare cash plan  
• Dr @ Hand - Access to online digital GP  
• Access to a variety of discounted products and services via Virgin Family & AON Plus