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SalaryWe have multiple opportunities working for an independent charity as a Call Response Agent, based in Wallington. This client specialises in "around the clock" support to the general public - every minute of every hour of every day will be different, you will be communicating with the general public who will provide information anonymously, you could be communicating with others who are scared/vulnerable or afraid of consequences, therefore, this role requires continued empathy and support throughout.
Application Deadline: 12pm Tuesday 20th February 2024
Interview Dates: Monday 26th & Tuesday 27th February 2024
Potential start date: Monday 18th March 2024 (only candidates available on this date and without pre-booked holidays in the first 6 weeks will be considered)
Salary: £23,294, plus benefits to include free parking, pension, cycle to work scheme and employee discount scheme
Hours: 37.5 Hour Week - Monday to Friday, 8:00am to 4:30pm.
Applicants ideally will have a current DBS issued within the last 12 months, if you do not have a current DBS, you are still welcome to apply. However, if successful, our client will complete a new DBS check. You will also need to present evidence of your Right to Work in the UK.
Still keen - here’s more...
The purpose of the Call Response Agent is to ensure that information is passed from the public to the relevant agency accurately and securely, without any reference to the caller’s identity.
- Record information from members of the public via the telephone or other relevant medium.
- Question the source where possible to ensure best information is received.
- Input the qualified information onto the database before forwarding to the appropriate Intelligence unit or external agency ensuring information complies with data protection and disclosure requirements.
- In the event of the Contact Centre receiving information regarded as time critical or a threat to life, contact Police Control rooms/Major Incident Rooms and have information noted/actioned for appropriate response.
Who will suit this role?
Due to the nature of the role, the successful candidate will hold previous experience of working within a call centre or customer focused environment, sometimes dealing with emotionally challenging queries and concerns. You need to be a people’s person, with the ability to accurately communicate specific information to ensure it reaches to right outcome.
This is such a fascinating role, that offers you the ability to help others - all in a good day’s work.
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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