Call Centre Advisor

Call Centre Advisor at a Fast-Growing Mortgage Business

Location: Horwich

Training : Full training provided and CeMap funded.

Company Overview:

We are currently seeking experienced Call Centre Advisor's to join a rapidly growing mortgage business located in Horwich. This business is well-established and has earned a leading reputation within the mortgage industry for its exceptional service.

Job Responsibilities:

As a Call Centre Advisor, you will play a crucial role in the success of the company. Your primary responsibilities will include:

• Customer Qualification: You will be responsible for qualifying customers for secured loan products. This involves engaging in conversations with customers and using relationship-building skills to understand their needs and financial situation.

• Initial Fact-Finding: You will be the first point of contact for customers, conducting an initial fact-finding process to gather essential information. This information will be used to assess the customer's eligibility and requirements.

• Lead Handover: After the initial fact-finding, you will pass the gathered details over to a qualified advisor who will further assist the customer in choosing the best equity release product.

Key Requirements:

The ideal candidate for this role should possess the following qualifications and skills:

• Some prior experience in a similar environment or outbound calling is highly desirable.
• You should be hardworking and capable of managing high volumes of work efficiently within a busy and fast-paced environment.
• Strong verbal communication skills and the ability to build rapport with customers are essential.
• Flexibility: You will work 40 hours per week on a flexible shift basis to accommodate customer needs.

What We Offer:

In return for your dedication and performance, we offer a competitive compensation package, including:

• Generous Basic Salary: You will receive a competitive base salary.
• Performance Bonuses: Financial rewards for high-performance achievements.
• Additional Perks: You will enjoy additional rewards and benefits for being part of a forward-thinking company.

How to Apply:

If you are an experienced Call Centre Advisor or Sales Executive looking for a rewarding opportunity in a growing mortgage business, we strongly encourage you to apply for this position.

Join our high-performing team and contribute to our mission of providing top-notch mortgage solutions to our valued customers.