Address
Form of workCompany background
Superbike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike.com, WeBuyAnyBike.com, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe.
With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating.
Superbike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK.
With over 300 colleagues, we recognise that people are at the heart of what Superbike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business.
This is an exciting time to join the organisation at the start of a transformational period of growth.
The role
Our customers journey starts with you! You will be first point of contact for all outbound and inbound enquiries, via calls, emails or digitally.
Key Responsibilities
- Providing accurate information to our customers that is clear, fair, and not misleading and in line with our five-star business standards.
- Building relationships and trust with customers effectively.
- Meeting and exceeding individual and company targets across the department and in line with quality assurance & compliance.
- You will be helping and supporting our customers to a successful transaction.
- Being a proud ambassador of the SuperBike Factory family
Essential Experience
- You will have experience of working in a customer facing role
- Strong communication and great listening skills
- High level of resilience & motivation to succeed
- A passion to deliver outstanding customer service
- Have a positive attitude and willingness to learn
Hours/Days
- 40 hours per week - alternate weekends with rest days in the week.
Benefits
• Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits • Bereavement counselling, • Critical illness support • Legal support • Cancer Support • Fitness plans and nutrition advice • Physiotherapy +Mental Health Consultation • 24/7 Employee Doctor Help Line
** We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check.
NB. Employment credit searches will not affect your credit rating.
We’re an equal-opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or disability status.
We would love to respond to every application however due to the volume of applications we receive this isn't always possible. If you have not heard within 2 weeks of applying, please assume on this occasion that your application has not been shortlisted. We may retain your CV to contact you about future employment opportunities at Superbike Factory Ltd.
