Address
Form of work
SalaryCustomer Services Advisor
Newcastle
6 Months Contract
Our cleint has a partnership with a Major UK High Street Bank. They provide support to customers, calling them with enquiries and requests about their loan account.
What they are looking for in a Customer Service Advisors?
- Sociable, helpful and eager to provide excellent customer service to customers.
- Able to work in a fast-paced environment, ensuring defined processes are followed.
- A good eye for detail, ensuring customer records are kept up to date and are accurate
- Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems
- A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.
- And through all this achieve core Key Performance Indicators
Work Environment
The role is an office based within Newcastle, with easy accessible bus and train links.
Working hours are between 8am and 10pm, Monday to Sunday - usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.
If you are interested in this position, we would like to hear from you please click to apply.
Customer Services Advisor
Newcastle
