Address
Form of work
SalaryResponsibilities:
Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into company database, ensuring accuracy at all times
Contacting airline passengers via phone and/or email in line with airline contractual requirements
Issuing final settlement of claims within the parameters defined by the airline contract and/or the Montreal Convention (1999)
Ensuring that the final settlement is in the best interests of the client airline and whilst maintaining passenger satisfaction
Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third party suppliers
Assessment of collected airline passenger luggage to determine whether repair or replacement is the appropriate course of action
Ensuring that the company remains compliant with all data protection legislation through appropriate action and decision making
Ad hoc, but reasonable, requests from supervisors or management or clients
Skills / Experience:
Fluent or native written and spoken English - essential
Basic MS Office skills - essential
GCSE (or equivalent) in Maths, English - essential
Experience in an airport or airline operation - desirable
Experience in an operational Call Centre environment - desirable
Experience in high pressure, fluid sales environment - desirable
Person / Team Fit:
Team player with excellent verbal skills and a keen eye for detail
Able to cope under the pressure of a service recovery solution, dealing with the public in accordance with Company Policy when in a stressed frame of mind
Adaptable and resilient
