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Form of work
SalaryPosition: Call Centre Agent (backshift)
Salary: £23,200 per annum
Location: Glasgow
Hours: Full Time
Hours of work: Shifts are between 12:00pm – 10:00pm
We are advertising this Call Centre Agent role on behalf of our client ‘City Facilities Management’. City FM was established in 1985 and the company has grown to become one of the world’s largest privately held, integrated FM companies.
Job Purpose
- Handling inbound and outbound calls, and logging jobs in a fast-paced environment
- Co-ordinating contractors and City Technicians to ensure they attend to our City standards
- Working in partnership with customers to achieve results
- Completing a variety of administrative tasks such as quotes, uplifts, emails
- End-to-end job management
- Working as part of a team to drive customer excellence
Key Accountabilities:
- Driven and passionate with a great attitude to deliver customer excellence
- Helpdesk experience in facilities management
- Excellent verbal and written communication skills
- Accuracy and attention to detail
- Ability to work as part of a team and effectively manage own workload
- Administrative experience, including knowledge of Microsoft office packages
- Previous contact centre/Call Centre/helpdesk experience
To apply for this role please submit your full and up to date CV to Andrew Bridges at PDA Search and Selection
